Fireflies.ai
AI meeting note-taker — joins calls, transcribes, summarizes
Overview
Fireflies.ai auto-joins Zoom, Meet, and Teams calls to transcribe, summarize, and surface action items in real time, with an AskFred AI assistant for querying past meetings and CRM sync into Salesforce and HubSpot.
Pricing
Pricing shown for reference only. These figures reflect RECATOOLS research as of 11 Jul 2026 and may be out of date or incomplete. This is not financial or purchasing advice — always confirm the current price on the provider’s official website before making any decision.
- 400 min storage/team
- 20 AI credits
- Unlimited transcription
- Basic integrations
- 8,000 min storage/seat
- 20 AI credits
- Video recording + downloads
- Voice agents
- Unlimited storage
- 30 AI credits
- Multi-language mode
- Conversation intelligence
- SSO + SCIM, audit logs
- HIPAA compliance
- Custom data retention
- Dedicated manager
Use cases
What you can produce with Fireflies.ai
- A fully searchable transcript with speaker labels from any Zoom, Google Meet, or Microsoft Teams call, available immediately after the meeting ends.
- An AI-generated meeting summary with action items, decisions, and key discussion points extracted and ready to share with participants or stakeholders.
- A CRM activity log auto-populated from call content — Fireflies can push meeting notes and action items directly into HubSpot, Salesforce, or similar platforms.
- A team analytics dashboard (Business/Enterprise) showing talk-time ratios, sentiment trends, and conversation intelligence metrics across all recorded meetings.
- Responses to natural-language questions about past meetings using AskFred — e.g. 'What did the client say about the budget?' — across any stored transcript.
- A shareable meeting highlight reel or clip, extracted from a recorded call, for onboarding, coaching, or asynchronous review.
- Automated Slack or email post-meeting digests sent to defined recipients with transcript links, summaries, and task assignments after every call.
ASEAN Perspective
Fireflies.ai in Southeast Asia
ASEAN-region availability and pricing notes coming soon. Drop the editorial team a note via /contact/ if you can supply local context (Singapore/Malaysia/Indonesia/Thailand/Vietnam).
Fireflies is a mature AI meeting assistant — it joins calls automatically, transcribes in real time, and turns the recording into searchable notes with action items, which is exactly what sales and ops teams want feeding into a CRM. The AskFred assistant for querying meeting history and native Salesforce/HubSpot sync are genuine differentiators against lighter competitors. Storage and AI-credit limits are stingy on the Free and Pro tiers, and video recording sits behind the Business plan, which frustrates users expecting it lower down. The bigger concern in 2026 is legal: two separate Illinois BIPA class actions (Cruz, filed December 2025, and Fricker, filed March 2026) allege Fireflies collects voiceprints without the consent and retention disclosures the law requires. Worth flagging for any org in a regulated or EU-facing context before rolling this out broadly.
What people say
December 2025 marked the start of Fireflies' biggest 2026 headache: a proposed class action, Cruz v. Fireflies.AI Corp. (No. 3:25-cv-03399, filed in the Northern District of Illinois), alleges the meeting bot generated a voiceprint from a nonprofit call attendee without written consent or a published retention policy, violating Illinois' BIPA. A second suit, Fricker v. Fireflies.AI Corp. (No. 1:26-cv-02675), followed in March 2026 from the same firm representing plaintiffs in the parallel Otter.ai litigation. Neither case is resolved, but both add real diligence weight for privacy-sensitive or EU-facing buyers.
Product-wise, the reviews are strong. G2 shows roughly 4.7 stars across 746 verified reviews, and Capterra rates it even higher at 4.9 out of 5 across 719 reviews. Users consistently praise the bot's ability to silently join calendar-linked calls, transcribe with solid accuracy on clean audio, and produce searchable, speaker-labeled notes that cut out manual post-meeting write-ups. The AskFred assistant for querying a meeting conversationally draws particular praise, and integration coverage — Zoom, Meet, Teams, HubSpot, Salesforce, Slack — is repeatedly cited as a strength for sales and customer-success teams.
The complaints cluster around limits and billing. The Free plan caps storage at 400 minutes per team with a one-time 20-credit AI pool that heavy users burn through fast; Pro raises storage to 8,000 minutes per seat but keeps the same 20 credits. Video recording and playback stay locked behind the Business plan ($19/seat/month annual, $29 monthly), which frustrates Pro subscribers who assumed it was included. Trustpilot sentiment sits in the 'Great' range overall but includes recurring billing complaints — AI-credit charges that continue after cancellation is a specific, repeated gripe. Speaker identification also degrades when participants don't explicitly self-identify on the call.
Summary of public user & expert reviews, compiled by RECATOOLS.
Notable facts
- Fireflies was co-founded by two MIT graduates who built the first version as a hackathon project in 2016.
- The platform's AI can identify and extract action items with 85%+ accuracy across thousands of meetings, reducing the manual follow-up burden on project managers.
- Fireflies integrates with over 40 tools including Slack, Trello, Asana, and all major CRM platforms.
Frequently asked questions
About this listing
This entry was compiled from publicly available data including Fireflies.ai's official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with Fireflies.ai unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
For the latest details, please refer to Fireflies.ai directly →
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