Fin AI Agent (formerly Intercom Fin)
Salesforce-owned AI support agent priced at $0.99 per resolved outcome
Overview
Fin is the AI customer-service agent built by Intercom — renamed Fin in 2026 and acquired by Salesforce in September 2026. It resolves conversations over chat, email, voice and messaging on Intercom or other helpdesks such as Zendesk and Salesforce. $0.99 per outcome; 14-day free trial.
Pricing
Pricing shown for reference only. These figures reflect RECATOOLS research as of 1 Oct 2026 and may be out of date or incomplete. This is not financial or purchasing advice — always confirm the current price on the provider’s official website before making any decision.
- Tickets, email, live chat, WhatsApp, SMS
- Takes actions in external systems
- Hands off to agents in your inbox
- $9.99 per qualified lead
- Messenger live chat
- Shared inbox and ticketing
- Public help centre
- Fin at $0.99 per outcome
- Workflow automation builder
- Multiple team inboxes, round-robin
- Multilingual help centre
- 20 free Lite seats
- SSO and identity management
- HIPAA support, SLAs
- Multibrand Messenger and help centre
- 50 free Lite seats
Use cases
What you can produce with Fin AI Agent (formerly Intercom Fin)
- AI agent resolving conversations over chat, email, voice, WhatsApp, SMS and social
- Works on Intercom, Salesforce, Zendesk, HubSpot, Freshworks, Zoho, Front, Gorgias, Dixa and Sprinklr
- Procedures and actions in external systems
- Lead qualification
- Copilot add-on for human agents
- Fin Apex 1.0 proprietary model
Fin is one of the most mature AI support agents: it works across chat, email, voice and messaging, follows procedures, takes actions in other systems and runs on most major help desks, not just Intercom's. Per-outcome pricing at $0.99 is easy to understand but scales with volume, so it rewards teams with good help content and punishes those without. Its ownership changed in September 2026, when Salesforce completed the acquisition; Fin says service continues, but buyers on rival help desks should watch how that develops. Resolution-rate figures are all vendor-supplied. A strong default for mid-size and large support teams; trial it on your own tickets first.
What we found
Fin is the AI customer-service agent built by Intercom, which launched it in 2023 and in 2026 renamed the whole company after it. It answers customers over chat, email, voice, WhatsApp, SMS, social messaging, Slack, Discord and an API, drawing on a company's help content, following written procedures and taking actions in other systems, then handing off to a person when it should. It runs on Intercom's own help desk or alongside Salesforce, Zendesk, HubSpot, Freshworks, Zoho, Front, Gorgias, Dixa and Sprinklr, on top of Fin's own Apex 1.0 model. A Copilot add-on assists human agents.
Salesforce agreed in June 2026 to buy Fin for about $3.6 billion and completed the deal on 10 September; Fin now sits within Salesforce's AI Labs and says it will keep serving its customers. Founded as Intercom in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett, the company is based in San Francisco with offices including Dublin, London and Sydney. It says more than 30,000 companies use its products, that Fin resolves over two million conversations a week, and that it has passed $400 million in annual recurring revenue. Eoghan McCabe remains chief executive.
Fin is priced per outcome rather than per seat: $0.99 for each resolution, handoff or routing and $9.99 per qualified lead, with a 50-outcome monthly minimum when it runs on another help desk. Voice is quoted separately. Intercom help-desk seats cost extra: Advanced is $85 a seat a month billed annually and Expert $132, while the Essential price was under test on the day we checked, shown to us at $19 billed annually. There is a 14-day free trial without a card, a 90-day money-back guarantee and a programme for early-stage startups.
Salesforce cites a 76% average resolution rate, and Intercom's case studies quote customers at around 50% to 79%; those are vendor figures, and results depend on the quality of your help content. Model the per-outcome cost against your volume before committing.
Compiled by RECATOOLS from public sources: vendor documentation and pricing, code repositories and published reporting.
About this listing
This entry was compiled from publicly available data including Fin AI Agent (formerly Intercom Fin)'s official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with Fin AI Agent (formerly Intercom Fin) unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
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