Intercom Fin
Fin: usage-priced AI agent now part of a $3.6B Salesforce buy
Overview
Fin (formerly Intercom, renamed May 2026) is a usage-priced AI support agent that resolves conversations across chat, email, voice, WhatsApp, SMS and Slack; Salesforce signed a $3.6B deal to acquire it in June 2026, expected to close in early 2027.
Pricing
Pricing shown for reference only. These figures reflect RECATOOLS research as of 12 Jul 2026 and may be out of date or incomplete. This is not financial or purchasing advice — always confirm the current price on the provider’s official website before making any decision.
- Fin AI agent (per-outcome)
- Messenger & shared inbox
- Ticketing
- Public help center
- All Essential features
- Multiple team inboxes
- Workflow automation
- Multilingual help center
- All Advanced features
- SSO & HIPAA support
- SLAs
- Multibrand support
Use cases
What you can produce with Intercom Fin
- Autonomous resolution across chat, email, voice, WhatsApp, SMS, Slack
- Per-outcome billing ($0.99/resolution, no seat cost for standalone use)
- Standalone integration with Zendesk, Salesforce, HubSpot, Freshworks, Dixa, Front, Zoho, Sprinklr
- Built on proprietary Apex model
- Human handoff / procedure escalation
- Multilingual conversation support
ASEAN Perspective
Intercom Fin in Southeast Asia
ASEAN-region availability and pricing notes coming soon. Drop the editorial team a note via /contact/ if you can supply local context (Singapore/Malaysia/Indonesia/Thailand/Vietnam).
Fin (Intercom rebranded the whole company around its AI agent in May 2026) resolves customer conversations across chat, email, WhatsApp, SMS, phone and Slack, billed per outcome at $0.99 rather than per seat, and can now run standalone on Zendesk, Salesforce, HubSpot and five other helpdesks rather than requiring Intercom's own inbox. Reported resolution rates around 42-50% in independent estimates (Fin's own materials cite closer to 76%) make it one of the stronger agents in this category, and outcome-based pricing is genuinely attractive when resolution rates are good — you're not paying for idle seats.
The number that changes everything for buyers: Salesforce signed a definitive agreement in June 2026 to acquire Fin for roughly $3.6 billion, expected to close in early 2027, with the technology folding into Agentforce. Founders Eoghan McCabe and Des Traynor are staying on, which is a good sign for continuity, but any multi-year contract signed now should assume Salesforce-shaped changes to roadmap and pricing within 18 months.
What people say
Two numbers define Fin's pitch: $0.99 per resolved outcome, and a resolution rate its own materials put at roughly 76% — though independent estimates commonly cited by buyers land lower, around 42-50%, which is the figure worth budgeting against rather than the vendor number. An outcome is billed once per conversation regardless of how many actions Fin takes inside it — a resolution, a handoff to a documented procedure, or a disqualification where the customer confirms they don't need more help — with a 50-outcome monthly minimum and Qualification actions priced separately at $9.99 each.
Fin sits on top of Intercom's own seat-based plans — Essential from $29/seat/month, Advanced from $85, Expert from $132 on annual billing (monthly runs higher) — but as of 2026 it's also sold as a standalone agent that plugs into Zendesk, Salesforce, HubSpot, Freshworks, Dixa, Front, Zoho and Sprinklr at the same per-outcome rate with no seat cost, opening it up to teams with no interest in switching helpdesks just to get the AI layer.
The bigger 2026 story is corporate, not product. Intercom renamed its entire company to Fin in May 2026, and the following month Salesforce signed a definitive agreement to acquire it for approximately $3.6 billion — Salesforce's fifth acquisition of the year and its largest AI-agent deal in customer service, expected to close in early 2027 pending regulatory approval. Fin runs on a proprietary model called Apex and works across chat, email, WhatsApp, SMS, phone and Slack. Founder Eoghan McCabe stays on as CEO and Des Traynor moves into an R&D leadership role, with the technology set to fold into Salesforce's Agentforce line.
For a buyer evaluating Fin today, the product fundamentals — broad channel coverage, outcome-based pricing that avoids paying for idle seats, and now helpdesk-agnostic deployment — are strong and largely unchanged by the deal. What's genuinely uncertain is pricing and roadmap continuity once the Salesforce integration actually starts, which won't happen until sometime after the close.
Summary of public user & expert reviews, compiled by RECATOOLS.
About this listing
This entry was compiled from publicly available data including Intercom Fin's official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with Intercom Fin unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
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