Fin AI Agent (formerly Intercom Fin) vs Decagon
A side-by-side look at scores, pricing and features — with RECATOOLS' ASEAN-aware verdict for each.
Fin AI Agent (formerly Intercom Fin)
Salesforce-owned AI support agent priced at $0.99 per resolved outcome
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Decagon
AI concierge agents for chat, email and voice, run on plain-language p...
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| RECATOOLS Score | 7.3 / 10 | 7 / 10 |
| Capability | ||
| Value for money | ||
| Ease of use | ||
| ASEAN readiness | ||
| API quality | ||
| Pricing | Usage_based | Enterprise |
| Free tier | 14-day free trial, no credit card; eligible early-stage startups can apply for Fin through the startup programme | — |
| Paid from | $0.99 per Fin outcome; $9.99 per qualification; 50-outcome monthly minimum on other helpdesks | Not published — quoted on request after a demo |
| Has API | ✓ | ✓ |
| Open source | ✗ | ✗ |
| Free to use | ✗ | ✗ |
| Users | — | — |
| Founded | 2011 | 2023 |
| Maker | Salesforce, Inc. | — |
| Verdict | Fin is one of the most mature AI support agents: it works across chat, email, voice and messaging, follows procedures, takes actions in other systems and runs on most major help desks, not just Intercom's. Per-outcome pr... |
Decagon is one of the best-funded vendors in AI customer service, and the product backs that up: plain-language AOPs that support leads can edit, testing and live experiments before changes ship, quality monitoring, and... |
| Full review → | Directory listing → |
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Comparisons cover up to 4 tools. Scores are RECATOOLS editorial assessments; verify current pricing on each vendor's site.