Verloop.io
Customer-support automation for chat and voice, India/Gulf-focused
Overview
Founded in Bengaluru in 2015, Verloop.io is a conversational-AI platform automating customer support across chat and voice for e-commerce, BFSI and SaaS teams, mainly across India and the Gulf, sold through sales-led contracts rather than published pricing.
What you can produce with Verloop.io
- Chat and voice support automation for e-commerce, BFSI and SaaS
- Multilingual conversational AI deployments
- CSAT, FRT and AHT agent-performance reporting
- Integrations with existing support/helpdesk stacks
- 50+ G2 badges (Spring 2025 report)
ASEAN Perspective
Verloop.io in Southeast Asia
ASEAN-region availability and pricing notes coming soon. Drop the editorial team a note via /contact/ if you can supply local context (Singapore/Malaysia/Indonesia/Thailand/Vietnam).
Verloop.io has been doing customer-support automation since 2015, which shows in the fit-and-finish of its core workflow — automation coverage, integrations and reporting all rate well across G2 and Capterra, with over 50 badges in G2's most recent report. It's a decade of focus on one problem, deflecting support tickets in chat and voice, rather than a general agent platform bolted onto something else.
Two things hold it back. There's no self-serve pricing anymore — third-party trackers cite a historical ~$49/month Business tier, but Verloop has since moved to sales-led custom quotes, so treat any published number as unverified. And reviewers on both G2 and Capterra consistently flag the lack of a proper mobile app, which matters if a support team needs to work agent queues from a phone. For India- or Gulf-region teams comparison-shopping deflection tools, it's a credible, well-reviewed option — just budget for a sales call, not a checkout page.
What people say
Verloop.io picked up more than 50 badges in G2's Spring 2025 report, which for a decade-old, India-headquartered vendor competing against much larger CX platforms is a solid showing. Reviewers on G2 and Capterra converge on the same strengths: extensive automation coverage, ease of implementation, and integration options that plug into existing support stacks without much custom engineering — recurring themes across both platforms rather than a one-off good quarter.
The gaps are consistent too. The most-repeated complaint, across both G2 and Capterra, is the lack of a proper native mobile app — agents can't meaningfully manage queues from a phone, a real limitation for support teams that expect on-call flexibility. Capterra reviewers specifically call out thin reporting on the Business tier, and some note lag or delays at high chat volume, suggesting the platform is more comfortable at mid-scale than at enterprise peak load.
Founded in 2015 by Gaurav Singh, Verloop.io has raised $15.3M across six rounds from investors including Alpha Wave Global and Parampara Capital — modest by AI-platform standards, which tracks with its focus: it's stayed a support-automation specialist rather than chasing a broader agent platform, and its customer base skews e-commerce, BFSI (banking, financial services, insurance) and SaaS, concentrated in India and the Gulf.
Pricing has gotten harder to evaluate from outside. Verloop used to publish tiers — third-party trackers still cite a rough historical structure (a free Starter tier, a roughly $49/month Business tier with unlimited seats at a flat rate, and Enterprise from around $699+) — but none of that appears on Verloop's current site, which now routes every plan through a sales conversation. Prospective buyers should treat any pricing figure found outside verloop.io itself as dated rather than current.
Overall shape: a mature, well-reviewed support-automation vendor with real longevity and G2 traction, held back mostly by pricing opacity and a mobile gap rather than by the core product doing its job poorly.
Summary of public user & expert reviews, compiled by RECATOOLS.
About this listing
This entry was compiled from publicly available data including Verloop.io's official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with Verloop.io unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
For the latest details, please refer to Verloop.io directly →
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