Jio Haptik
Jio Platforms-owned AI agents for enterprise chat, WhatsApp and voice
Overview
Jio Haptik is a Mumbai conversational-AI company, majority-owned by Reliance through Jio Platforms since 2019, that builds AI agents for customer service, sales, bookings, lead qualification and phone calls. It also sells the Contakt customer-experience suite and Interakt, a self-serve WhatsApp and Instagram tool. Enterprise pricing is by quote.
Pricing
Pricing shown for reference only. These figures reflect RECATOOLS research as of 14 Oct 2026 and may be out of date or incomplete. This is not financial or purchasing advice — always confirm the current price on the provider’s official website before making any decision.
- AI agents for service, sales, booking and lead qualification
- Voice AI agent
- Agent builder with GPT, Llama or Claude
- Live-chat handover and analytics
- Unlimited agents
- FAQ automations and linear chatbot flows
- Advanced campaigns, catalogs and native payments
- Public APIs
- Everything in Growth
- Advanced chatbot flows with branching, API calls and conditions
- Chat auto-assignment and advanced webhooks
- RCS channel
- Higher rate limits
- No template markups
- Personalised support
What you can produce with Jio Haptik
- AI agents for customer service, sales, bookings and lead qualification
- Voice AI agents that answer and route phone calls in 100+ languages
- An agent builder trained on PDFs, documents, spreadsheets and websites, with GPT, Llama or Claude
- Human handover through an omnichannel agent inbox
- Dashboards and an insights agent tracking resolution, CSAT, NPS and SOP compliance
- WhatsApp and Instagram campaigns and automation through Interakt
Haptik is one of the longest-running Indian conversational-AI vendors, and its current platform covers the expected ground: task-specific agents, a voice agent, an agent builder with a choice of GPT, Llama or Claude, human handover and analytics. Reliance ownership gives it scale and a large home market, and its customer logos are recognisable consumer brands.
The trade-offs are opacity and geography. Enterprise pricing is demo-only, most published claims are the vendor's own, and its references are overwhelmingly Indian. Smaller teams can start on Interakt at a published price; ASEAN enterprises should ask for regional references before committing.
What we found
Jio Haptik is a Mumbai conversational-AI company that began in 2013 as a consumer virtual-assistant app and now sells AI agents to large companies. Its homepage lists agents for customer service, sales, bookings and lead qualification, a voice agent for phone calls, an agent builder, a live-chat inbox for handing conversations to people, and analytics with an insights agent. Two sister products sit alongside: Contakt, a generative-AI customer-experience suite, and Interakt, a self-serve WhatsApp and Instagram messaging tool for smaller businesses.
Ownership has not changed. In April 2019 Haptik announced a deal with Reliance Jio Digital Services worth about INR 700 crore (roughly US$100 million), INR 230 crore of it for the initial business transfer, leaving Reliance with about 87% on a fully diluted basis. The about page now describes Haptik as part of Jio Platforms Limited, and the copyright line reads Jio Haptik Technologies Limited. We found no report of a sale of the business in 2025 or 2026. Ahshad Jussawala is chief executive, and Aakrit Vaish and Swapan Rajdev are still credited as co-founders.
Most of the claims to weigh are Haptik's own: 500+ enterprise customers, 100+ languages, a choice of GPT, Llama and Claude models, and compliance with ISO, GDPR, CCPA, CPRA, CyberGRX and FIPS 140-2, audited by BDO India LLP. Homepage logos include Swiggy, Paytm, Sephora, Zepto, JioMart, P&G, Hamleys and the Philippine baby-goods retailer Edamama. In August 2026 the trade site MediaNews4U reported a new enterprise business head and quoted the company as saying more than 100 enterprises use its voice AI.
The AI-agent platform has no public price list; every route leads to a demo. Interakt is the exception, with US plans from $55 a month. Earlier versions of this page quoted a G2 rating and reviewer comments, but G2 could not be read on 14 October 2026, so they are gone. For ASEAN buyers the reference base is still overwhelmingly Indian, with Gulf expansion more visible than Southeast Asian work.
Compiled by RECATOOLS from public sources: vendor documentation and pricing, code repositories and published reporting.
About this listing
This entry was compiled from publicly available data including Jio Haptik's official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with Jio Haptik unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
For the latest details, please refer to Jio Haptik directly →
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