Giga
Voice-first AI support agents live at DoorDash, Postman, Capital.com
Overview
Giga builds enterprise voice and chat support agents that maintain 90%+ resolution accuracy in production for DoorDash, Postman, Capital.com and other Fortune-scale brands, backed by SOC 2, ISO 27001 and ISO 42001 certification and 99-language support.
What you can produce with Giga
- Agent Canvas no-code builder for policy-grounded agents
- Voice Experience: low-latency, emotion-aware voice agents
- Smart Insights: AI-recommended policy improvements
- Omnichannel deployment across voice and chat
- SOC 2 Type II, ISO 27001, ISO 42001 certified
- 99-language support
- Sub-2-week deployment claim
ASEAN Perspective
Giga in Southeast Asia
ASEAN-region availability and pricing notes coming soon. Drop the editorial team a note via /contact/ if you can supply local context (Singapore/Malaysia/Indonesia/Thailand/Vietnam).
Giga's most notable proof point isn't a language count — it's beating a 400-person incumbent for DoorDash's support contract with eight employees, then holding 90%+ resolution accuracy in that production account. The platform's strength is voice: real-time interruption handling, tone tracking, and sub-2-week deployment claims that read as marketing until you check the customer list (Postman, Capital.com, Toast) and see they're specific, named accounts rather than generic logos.
The catch is the one every enterprise voice vendor shares: no public pricing, no self-serve tier, and a sales-led onboarding that assumes you already have a support operation worth automating. At $61M Series A and Fortune-scale references, Giga is built for teams running six-figure contact-center budgets, not a startup wanting a chatbot by Friday. Its 99-language claim is broad but unverified against real APAC call volumes.
What people say
Public third-party reviews for Giga are thin — the company is young (founded 2024 by Esha Dinne and Varun Vummadi) and enterprise-sold, so there's no G2 or Capterra page with volume feedback yet. What's public instead is deal-level reporting: Fortune covered the $61M Series A (Redpoint Ventures, with Y Combinator and Nexus Venture Partners participating) in November 2025, bringing total funding to $64.6M, and reported that Giga won DoorDash's support automation contract over 20-plus competing vendors despite fielding no dedicated sales team.
The DoorDash detail that keeps surfacing in coverage is specificity: Giga's agents can hold a live call with a Dasher who can't complete a delivery, ring the customer to confirm an address, and check policy compliance in the same interaction — the kind of multi-party workflow that trips up simpler deflection bots. Giga's own materials cite 98% deflection and 90%+ production resolution accuracy, numbers that haven't been independently verified but line up with the DoorDash win being a production account rather than a pilot.
Beyond DoorDash, named customers include Postman, Capital.com, Toast, Afriex, Rio and Remedy Meds — a mix of dev tools, fintech and healthcare that suggests the platform is being trusted with regulated or high-consequence interactions, not just FAQ deflection. The company holds SOC 2 Type II, ISO 27001 and ISO 42001 (the newer AI-management-system standard), which matters for buyers in finance and healthcare specifically.
What's missing from the public record is the ordinary friction reviews usually surface — implementation timelines that ran long, voice quality complaints, or agent hand-off failures. That's not because Giga is flawless; it's because the buyer base is enterprise accounts under NDA rather than the self-serve users who leave G2 reviews. Treat the 90%+ accuracy figure as vendor-reported until independent case studies or G2 coverage catches up.
Worth flagging for ASEAN readers specifically: Giga markets a 99-language claim for its voice stack, but every public case study and named customer (DoorDash, Postman, Capital.com, Toast) is a US or UK-headquartered brand. There's no public evidence yet of a Southeast Asian or wider APAC deployment, so the language breadth is a platform capability rather than a proven regional track record. Buyers in this market should ask for a reference call in-region before assuming the multilingual claims translate directly to local accent handling and call quality.
Summary of public user & expert reviews, compiled by RECATOOLS.
About this listing
This entry was compiled from publicly available data including Giga's official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with Giga unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
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