Giga
Enterprise voice, chat and email support agents, with DoorDash as the lead reference
Overview
Giga, built by San Francisco-based Giga AI, Inc., sells enterprise AI agents for customer support across voice, chat and email. Customers build agents in Agent Canvas and improve them with Scout. The company reports a 90%+ "Did We Resolve" rate at DoorDash and lists SOC 2 Type II, ISO 27001, ISO 42001 and PCI DSS 4.0.1. Sales are demo-led with paid eight-week pilots.
Pricing
Pricing shown for reference only. These figures reflect RECATOOLS research as of 12 Oct 2026 and may be out of date or incomplete. This is not financial or purchasing advice — always confirm the current price on the provider’s official website before making any decision.
- 8-week pilot under published Enterprise Pilot Terms
- Pilot does not auto-convert to a paid term
- Paid term via Order Form and Master Service Agreement
- SOC 2 Type II, ISO 27001, ISO 42001, PCI DSS 4.0.1
What you can produce with Giga
- Multimodal support agents built in Agent Canvas
- Improvements found and tested against a chosen KPI by Scout
- Voice agents with dynamic interrupts and 99-language support (vendor claim)
- A Browser Agent for systems without APIs
- Insights with AI-suggested policy updates
- The Giga CLI, plus Scout in Slack
- Scheduled callbacks and synthetic-voice detection
Giga's case rests on one strong reference: DoorDash, where Giga reports a 90%+ "Did We Resolve" rate measured over a month in late 2025, with a supporting quote from co-founder Andy Fang. Its other headline figures, including 60% to 98% resolution, go-live in under two weeks and 99 languages, are Giga's own, and the 2026 additions (Scout, a CLI, a Browser Agent, GPT-Live voice) show fast shipping.
There is no public pricing and no self-serve plan, only paid eight-week pilots, and no public evidence of Southeast Asian deployments.
What we found
Giga sells AI agents that handle customer support across voice, chat and email for large companies. Customers build agents in Agent Canvas, then use Scout, which Giga calls "the agent-building agent", to find and test improvements against a KPI they choose. A Browser Agent works inside web systems that lack APIs, and a command-line tool, scheduled callbacks and synthetic-voice detection arrived in mid-2026. A September 2026 post says voice now runs on OpenAI's GPT-Live API.
The flagship reference is DoorDash. Giga's case study reports a "Did We Resolve" rate above 90%, from data collected between 20 September and 20 October 2025, and quotes DoorDash co-founder Andy Fang on fewer escalations and faster resolution. The other headline numbers are also Giga's: agents that improve from 60% to 98% resolution, go-live in under two weeks, and support for 99 languages. Logos on its homepage include Toast, Postman, Capital.com, Afriex, Rio, Remedy Meds, Shiftsmart and Flex.
Giga AI, Inc. is in San Francisco. It was founded by Varun Vummadi and Esha Dinne, who went through Y Combinator's Summer 2023 batch as GigaML, raising a $3.6 million seed for on-premise enterprise LLMs before pivoting to support. Fortune reported a $61 million Series A in November 2025, led by Redpoint Ventures with Y Combinator and Nexus. In a YC talk, Varun Vummadi described an eight-person team beating a 400-person competitor for the DoorDash contract; an earlier version of this page attributed further details of that win to Fortune, which the article does not contain.
There is no price list. Buying starts with a demo; Giga's published pilot terms describe an eight-week pilot at a fee set in a signed order form, after which a paid term needs a new order form and master agreement. The site lists SOC 2 Type II, ISO 27001, ISO 42001 and PCI DSS 4.0.1. Giga has published no Southeast Asian deployment, so ask for a regional reference before relying on the language claims.
Compiled by RECATOOLS from public sources: vendor documentation and pricing, code repositories and published reporting.
About this listing
This entry was compiled from publicly available data including Giga's official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with Giga unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
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