My AskAI
Helpdesk AI agent that bolts onto your existing stack
Overview
My AskAI is an AI support agent that layers onto Zendesk, Intercom, Freshdesk and HubSpot, training on your help docs and past tickets to draft or send replies, with usage-based pricing starting at $199/month.
Pricing
Pricing shown for reference only. These figures reflect RECATOOLS research as of 12 Jul 2026 and may be out of date or incomplete. This is not financial or purchasing advice — always confirm the current price on the provider’s official website before making any decision.
- Live chat support
- Train on historic tickets
- 95+ language support
- Chrome Extension AI Copilot
- Priority live chat support
- Multi-agent setup
- SOC 2 Type II
- API/Slack/Teams access included
- Dedicated success manager
- White-glove onboarding
- Unlimited AI agents
- Custom integrations
What you can produce with My AskAI
- Layers onto Zendesk, Intercom, Freshdesk and HubSpot
- Trains on help docs, SOPs and historic tickets
- Drafts internal notes before customer-facing replies
- Chrome Extension AI Copilot for agents
- Multi-lingual support across 95+ languages
- SOC 2 Type II (Scale plan and above)
- 30-day free trial, no credit card required
ASEAN Perspective
My AskAI in Southeast Asia
ASEAN-region availability and pricing notes coming soon. Drop the editorial team a note via /contact/ if you can supply local context (Singapore/Malaysia/Indonesia/Thailand/Vietnam).
My AskAI's smart move is refusing to replace your helpdesk — it sits on top of Zendesk, Intercom, Freshdesk or HubSpot, learns from your agents' own replies, and can be set to draft internal notes before it's trusted with live customer replies. That staged rollout, plus a 30-day free trial with no card required, makes it low-risk to actually test rather than take on faith.
Reviewers consistently praise setup speed (minutes, not weeks) and responsive support; G2 and app-store ratings sit around 4.9, Capterra 4.5 from 82 reviews. Entry pricing jumps fast — Pro at $199/month covers only 1,000 tickets, and branding removal or API access cost extra on top. Solid pick for a small-to-mid support team bolting AI onto an existing helpdesk; less economical at high ticket volume.
What people say
My AskAI was founded in 2022 by Alex Rainey and Mike Heap in the UK, built around a specific insight: most support teams don't want to rip out their helpdesk to add AI, they want the AI to sit on top of Zendesk, Intercom, Freshdesk or HubSpot and get smarter from the tickets already flowing through it. The product ingests help articles, SOPs and historic tickets, then can be configured to draft internal notes for a human to approve before it's ever let loose on customer-facing replies — a staged trust model that shows up repeatedly in reviews as the reason teams felt comfortable turning it on.
Review numbers back that comfort up: My AskAI is cited at roughly 4.9 out of 5 across G2 and several helpdesk app-store listings, and sits at 4.5 out of 5 on Capterra from 82 reviews. Reviewers single out setup speed — several describe going live within about five minutes — plus responsive human support that "develops features upon request." One recurring theme is that the vendor's support team is unusually hands-on for a self-serve SaaS price point.
Pricing is usage-based: Pro starts at $199/month with 1,000 included tickets and 5 seats, Scale is $499/month (the vendor's "most popular" tier) with 2,000 tickets and unlimited seats, and Enterprise starts from $999/month with volume discounts and a dedicated success manager. A 30-day free trial requires no credit card. Extras add up quickly, though — removing My AskAI branding and API/Slack/Teams access each cost an additional $49/month on the lower tiers, and overage tickets run $0.10-$0.12 each. The company's own resolution-rate claim (around 70-75% of inquiries handled without a human) is self-reported and worth validating against your own ticket mix during the trial rather than assumed upfront.
One detail worth checking before committing budget: the free trial period covers evaluation, but nothing in the public documentation names a maximum ticket volume for the trial itself, so teams testing against a busy support queue should confirm limits with sales before assuming full-scale traffic is included. Given the tiered add-on structure, a team planning to expose the API or strip My AskAI branding from day one should budget the Scale tier rather than Pro, since those features are bundled in rather than billed separately once you're past the entry plan.
Summary of public user & expert reviews, compiled by RECATOOLS.
About this listing
This entry was compiled from publicly available data including My AskAI's official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with My AskAI unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
For the latest details, please refer to My AskAI directly →
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