Fini

What we found

Fini is an AI customer-support agent for companies with high ticket volumes, particularly in fintech. It answers customers in chat, email, Slack, Discord and voice, and can take real actions — issuing refunds through Stripe, running KYC checks or updating accounts — inside helpdesks including Zendesk, Intercom, HubSpot, Salesforce, Gorgias, Front and Freshdesk. Fini says its "RAGless" approach avoids embeddings and hallucinations and that it reaches 99 per cent accuracy; both are its own marketing claims, as are its descriptions of itself as the top-rated and first self-learning enterprise support agent. A nightly scan of the knowledge base, multilingual support, SSO, audit logs and an API round out the product, and it is listed on the Microsoft Marketplace for Azure customers. The company states SOC 2 Type II, ISO 27001, PCI DSS Level 1 and GDPR compliance and says customer data is never used to train foundation models.

Fini Technologies, Inc. was founded in June 2022 by former Uber employees Deepak Singla and Hakim Khalafi, went through Y Combinator's summer 2022 batch and is listed by YC in Amsterdam. It raised $3.6 million in seed funding led by Matrix Partners, and says customers such as the US Chamber of Commerce Foundation, Cover Genius and Bitdefender handle over a million conversations a month through it.

Pricing combines a monthly platform fee with charges per resolved ticket. Growth costs $3,600 a month, or $3,000 billed yearly ($36,000 a year), with 2,000 resolutions included — the cards on the same page say 3,000 — and $0.89 for each extra. Scale, labelled most chosen, costs $9,000 or $7,500 yearly for 8,000 resolutions (10,000 on the cards) and 500 voice calls, at $0.69 per extra, and adds a dedicated AI engineer. Enterprise is custom at $0.49 per resolution, with unlimited tickets and a 90-day free pilot. Voice calls cost $0.35 to $0.89 each. There is no free plan.

We could not read independent review sites. Fini suits fintech and other regulated companies automating large support queues.

Compiled by RECATOOLS from public sources: vendor documentation and pricing, code repositories and published reporting.