Fini
Per-resolution AI support agent that acts, not just answers
Overview
Fini is a per-resolution AI support agent that acts on backend systems (refunds, account updates) across voice, chat and email, priced on outcomes with a 90-day free pilot on its top tier rather than seats.
Pricing
Pricing shown for reference only. These figures reflect RECATOOLS research as of 12 Jul 2026 and may be out of date or incomplete. This is not financial or purchasing advice — always confirm the current price on the provider’s official website before making any decision.
- Voice AI included
- Shared customer success
- Priority email support
- $0.89 per extra resolution
- Dedicated AI engineer
- Nightly Knowledge Atlas scan
- Slack agent + SSO
- $0.69 per extra resolution
- Dedicated engineer pod, 15-min SLA
- Uptime SLA
- Custom helpdesk integration
- $0.49 per extra resolution
What you can produce with Fini
- Per-resolution pricing with no seat fees
- Acts on backend systems (refunds, account updates)
- Voice, chat and email in one reasoning engine
- Native integrations: Zendesk, Intercom, Salesforce, HubSpot, Slack
- 90-day free pilot on Enterprise tier
- Nightly knowledge base scanning ("Knowledge Atlas")
ASEAN Perspective
Fini in Southeast Asia
ASEAN-region availability and pricing notes coming soon. Drop the editorial team a note via /contact/ if you can supply local context (Singapore/Malaysia/Indonesia/Thailand/Vietnam).
Fini's pitch is accountability: pay per resolution, not per seat, with published overage rates ($0.89 down to $0.49 as volume climbs) and a 90-day free pilot on the Enterprise tier before real spend starts. It also goes further than most competitors into actually doing things — processing refunds, updating accounts — rather than just answering questions.
Entry cost is steep for a smaller team: Growth starts at $3,600/month for 2,000 resolutions, with Scale at $9,000/month the vendor calls "most popular." Independent review volume is thin — roughly 47 G2 reviews and no visible Capterra or Trustpilot listing — so claims like "zero-hallucination" and "RAGless" architecture are worth testing in a pilot rather than taking at face value. Best suited to a mid-market or larger support org that can absorb the minimum spend and wants outcome-based pricing.
What people say
Fini positions itself against the rest of the AI support-agent field on two specific claims: a "RAGless" architecture it says avoids the retrieval-mismatch errors that cause other bots to hallucinate, and action-taking rather than answer-only resolution — the agent can process a refund or update an account directly rather than just drafting a suggested reply for a human to execute. Pricing is built around that same outcomes framing: no seat fees, a published per-resolution rate that steps down with volume ($0.89 to $0.49), and a 90-day free pilot on live traffic for Enterprise customers before real billing starts.
G2 reviewers who've used it report improved response times and resolution speed, with one describing results as "exceeding expectations" on both answer quality and resolution rate; the platform integrates natively with Zendesk, Intercom, Salesforce, HubSpot and Slack. That said, independent review volume is thin next to bigger players in the category — roughly 47 G2 reviews as of mid-2026, no visible Capterra or Trustpilot listing, and essentially no organic Reddit discussion — which makes it harder to stress-test the "zero-hallucination" claim against a wide base of real deployments rather than the vendor's own case studies.
Cost is the other filter: Growth starts at $3,600/month ($36,000 billed annually) for 2,000 resolved tickets with $0.89 overage, and Scale — the "most popular" tier — jumps to $9,000/month for 8,000 tickets plus 500 voice calls. That's a meaningfully higher floor than seat-based competitors charge a small team, so Fini reads as built for a support org already handling enough volume that outcome-based pricing beats per-seat licensing, not for a startup dipping a toe into AI support for the first time.
The voice pricing structure is worth flagging separately from ticket resolutions: calls are billed per-call rather than per-resolution, starting near $0.89 for the first 10,000 calls a month and stepping down at higher volume, so a support org leaning heavily on phone support should model that line item on top of the base plan rather than assuming it's folded into the resolution rate.
Summary of public user & expert reviews, compiled by RECATOOLS.
About this listing
This entry was compiled from publicly available data including Fini's official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with Fini unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
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