Crisp
Omnichannel inbox and AI support agent, priced per workspace
Overview
Crisp is a bootstrapped French customer-messaging platform combining live chat, email, WhatsApp, Instagram, Messenger, Line, Viber and SMS in one inbox, with CRM, knowledge base, chatbots, workflow automation, ticketing and Hugo, an AI support agent. Free plan; Mini $45, Essentials $95 and Plus $295 a month per workspace.
Pricing
Pricing shown for reference only. These figures reflect RECATOOLS research as of 1 Oct 2026 and may be out of date or incomplete. This is not financial or purchasing advice — always confirm the current price on the provider’s official website before making any decision.
- Chat widget and shared inbox
- 2 seats
- Mobile apps and chat SDKs
- No AI credits
- 4 seats
- Shared email inbox
- ~90 automated conversations
- $5 AI credits
- 10 seats
- Omnichannel inbox
- Workflow automation and AI chatbot
- Knowledge base
- $25 AI credits
- 20+ seats
- Unlimited task automations
- Ticketing system
- White labelling
- $75 AI credits
- Dedicated onboarding
- Personalised SLA
- Custom features
Use cases
What you can produce with Crisp
- Omnichannel shared inbox (chat, email, WhatsApp, social, SMS)
- Hugo AI support agent
- Workflow automation builder (Essentials and up)
- Ticketing system (Plus)
- Knowledge base and CRM
- REST API and chat SDKs
Crisp packs a remarkable amount of support tooling into workspace-based pricing that stays predictable as teams grow, and its channel list — including Line and Viber — suits businesses selling into Asia. AI usage is metered by credits that run out on busy plans, extra seats beyond each tier cost more, and its mobile SDKs are not truly open source. A strong value choice for small and mid-sized support teams; larger enterprises may want deeper ticketing.
What we found
Crisp is an all-in-one customer messaging platform that brings live chat, email, WhatsApp Business, Instagram, Messenger, Telegram, Line, Viber, SMS and phone into one shared inbox. Around it sit a contact database and CRM, a knowledge base, chatbots, a visual workflow builder, ticketing on higher plans, analytics, routing rules and more than 100 integrations, with mobile and desktop apps. Its AI support agent, Hugo, answers customers using a business's knowledge base, website, past conversations, imported files and question-and-answer snippets, and hands over to humans when needed. Developers get a REST API and chat SDKs; the web and React Native SDKs are MIT-licensed, while the iOS and Android SDKs may be used but not modified.
Crisp IM SAS was created in 2015 and is headquartered in Nantes, France. It has never taken venture capital, hosts data on EU servers with a data-processing agreement, and says it is used by 10,000 companies and more than 600,000 people.
Pricing is per workspace rather than per agent, a structure that stays affordable as teams grow, though seats beyond each plan's allowance cost $10 a month each. The free plan includes the chat widget, a shared inbox, two seats, mobile apps, chat SDKs and a contact form, but no AI credits. Mini costs $45 a month for four seats, a shared email inbox, about 90 automated conversations and $5 of AI credits; Essentials $95 for ten seats, the omnichannel inbox, workflow automation, the AI chatbot and knowledge base, about 450 automated conversations and $25 of AI credits; and Plus $295 for 20 or more seats, unlimited task automations, ticketing, white-labelling and $75 of AI credits. Enterprise pricing is custom, a 14-day trial needs no card, and nonprofits and students get half price.
Capterra lists Crisp at 4.6 from 148 reviews. It suits small and mid-sized businesses wanting omnichannel support with AI at a predictable workspace price.
Compiled by RECATOOLS from public sources: vendor documentation and pricing, code repositories and published reporting.
About this listing
This entry was compiled from publicly available data including Crisp's official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with Crisp unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
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