Crisp
Customer messaging with AI features
Overview
Crisp is a multi-channel customer-messaging platform (live chat, email, social, WhatsApp) with AI features for ticket triage, response generation, and smart routing. Strong adoption in European SMBs. Free tier with paid scaling.
Pricing
Pricing shown for reference only. These figures reflect RECATOOLS research as of 20 May 2026 and may be out of date or incomplete. This is not financial or purchasing advice — always confirm the current price on the provider’s official website before making any decision.
Use cases
ASEAN Perspective
Crisp in Southeast Asia
ASEAN-region availability and pricing notes coming soon. Drop the editorial team a note via /contact/ if you can supply local context (Singapore/Malaysia/Indonesia/Thailand/Vietnam).
Crisp is a well-rounded, affordable customer-messaging platform bundling live chat, a shared team inbox, chatbot builder, knowledge base, CRM and campaigns. Its newer AI features — AI-drafted replies, an MagicReply/answer bot trained on your knowledge base, and summarisation — are practical add-ons that help small teams punch above their weight. The flat, predictable pricing is a real strength versus per-seat enterprise rivals.
The AI is competent but not best-in-class, and very large support orgs will outgrow it for the depth of Zendesk or Intercom. Globally available with multilingual chat, which helps ASEAN SMBs, though no regional data residency. Excellent value for startups and small businesses; a sensible all-in-one rather than a specialist AI tool.
About this listing
This entry was compiled from publicly available data including Crisp's official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with Crisp unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
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