Crisp
All-in-one live chat, inbox, and AI support suite
Overview
Crisp bundles live chat, a shared team inbox, email, WhatsApp/Messenger, a chatbot builder, knowledge base and CRM into one platform, with AI-drafted replies and a docs-trained bot layered on top. Bootstrapped since 2015, popular with European SMBs for its flat per-workspace pricing.
Pricing
Pricing shown for reference only. These figures reflect RECATOOLS research as of 11 Jul 2026 and may be out of date or incomplete. This is not financial or purchasing advice — always confirm the current price on the provider’s official website before making any decision.
- Shared inbox
- Mobile apps + chat SDKs
- Contact forms
- E-commerce integrations
- 4 seats
- ~90 automated conversations
- $5 AI credits
- Custom email domain
- 10 seats
- ~450 automated conversations
- $25 AI credits
- Chatbot + workflow automation
- 20+ seats
- ~1,350 automated conversations
- $75 AI credits
- Ticketing + white-labeling
- Dedicated onboarding
- Personalized SLAs
- Enhanced rate limits
- Team training
Use cases
What you can produce with Crisp
- Omnichannel shared inbox: live chat, email, WhatsApp, Messenger
- AI-drafted replies and knowledge-base-trained chatbot
- Workflow automation builder + ticketing system (Plus tier)
- Knowledge base / help center builder
- Official Web, iOS, Android, and React Native SDKs
- Light CRM and campaign/broadcast tools
- White-labeling and 100+ integrations (Plus tier)
ASEAN Perspective
Crisp in Southeast Asia
ASEAN-region availability and pricing notes coming soon. Drop the editorial team a note via /contact/ if you can supply local context (Singapore/Malaysia/Indonesia/Thailand/Vietnam).
Live chat, a shared inbox across email/WhatsApp/Messenger, a chatbot builder, knowledge base, light CRM and campaign tools, all under one flat-priced plan — that's Crisp's pitch, and a real alternative to stitching together separate tools. Its AI layer (drafted responses, a chatbot trained on your knowledge base, ticket triage) is genuinely useful for small teams, and per-workspace pricing — not per-seat — means adding headcount doesn't blow up the bill, a real edge over Zendesk or Intercom.
The AI is competent, not category-leading, and reviewers consistently flag operational friction: unreliable notifications that cause missed chats, no way to mark a conversation unread, and automation that gets complicated fast once you move past basic rules. Very large support organizations will outgrow it. Right call for startups and small-to-mid support teams who want one affordable tool rather than best-of-breed pieces, less so for enterprises needing deep workflow customization.
What people say
Since 2015, this French outfit has built a reputation as a flat-priced, all-in-one alternative to Intercom and Zendesk: live chat widget, a shared inbox spanning email, WhatsApp, Messenger and other channels, a chatbot/workflow builder, a knowledge base, light CRM and campaign tools, all under one plan. Pricing is per workspace rather than per seat — the current tiers run Free (2 seats), Mini at $45/month (4 seats, roughly 90 automated conversations, $5 in AI credit), Essentials at $95/month (10 seats, ~450 automated conversations, $25 AI credit, workflow automation and a knowledge-base-trained chatbot), and Plus at $295/month (20+ seats, ~1,350 automated conversations, $75 AI credit, ticketing, white-labeling and 100+ integrations), with a custom Enterprise tier above that.
On review sites the product holds up well: G2 puts it at 4.5/5 across 179 reviews, with its support specifically rated 9.0/10 — among the better scores in the live-chat category — and Capterra has it at 4.6/5 over 143 reviews. Users consistently call out ease of setup and the breadth of the chatbot/integration ecosystem as the draw.
The recurring complaints are operational rather than existential: unreliable notifications causing missed customer messages, no built-in way to mark a conversation as unread, and workflow automation that gets more complex than expected once you go past simple rules. None of these are dealbreakers, but they show up often enough in reviews to be a real pattern rather than one-off noise.
Crisp also publishes official open-source SDKs for Web, iOS, Android and React Native under its crisp-im GitHub org, which matters if you're embedding the widget in a native app rather than dropping a script tag on a website — a more developer-friendly integration path than most competitors offer for free. Every new account gets a 14-day trial of the full feature set before dropping to whichever plan fits. For SMBs wanting live chat, a help center and a decent AI bot without juggling three vendors and three invoices, it's a sound default.
Summary of public user & expert reviews, compiled by RECATOOLS.
About this listing
This entry was compiled from publicly available data including Crisp's official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with Crisp unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
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