Xiaoduo AI 晓多科技
Customer-service AI agents for sellers on Chinese marketplaces
Overview
Xiaoduo is a Chengdu company selling AI customer-service tools to e-commerce merchants: 语流Agent reception bots built on its XPT model, an aggregated multi-store inbox, AI quality inspection, a training simulator and outsourced service teams. It supports Taobao, JD, Douyin, Pinduoduo, Kuaishou and other Chinese marketplaces. 晓多科技面向电商商家提供智能客服 Agent。
Pricing
Pricing shown for reference only. These figures reflect RECATOOLS research as of 14 Oct 2026 and may be out of date or incomplete. This is not financial or purchasing advice — always confirm the current price on the provider’s official website before making any decision.
What you can produce with Xiaoduo AI 晓多科技
- Buyer questions answered around the clock by 语流Agent bots built from uploaded product images and documents
- One inbox for buyer chats across Taobao, JD, Douyin, Pinduoduo, Kuaishou and other marketplaces
- After-sales tickets created and filled in automatically from chats
- Every human agent conversation scored by AI quality inspection, with real-time complaint alerts
- New agents trained against AI-played buyers with scripts generated from product listings
- Buyer-feedback reports on returns, churn and pre-sale conversion from VOC AI
- Outsourced customer-service teams run alongside the AI tools (星环智服)
Xiaoduo has spent more than a decade on one problem, answering buyers for Chinese online stores, and the current line-up covers it end to end: 语流Agent bots on its own XPT model, which passed China's generative-AI filing in 2024, a unified inbox across marketplaces, quality inspection of human agents and a simulator for training them.
The core robot is still quoted on request, though a 30-day trial and some add-ons from ¥99 are listed. Several of the company's headline figures are its own and inconsistent between pages. Worth a look for brands selling on Taobao, JD or Douyin; little to offer anyone outside that ecosystem.
What we found
Xiaoduo (晓多科技) is a Chengdu company, operated as 成都晓多科技有限公司, that has sold customer-service AI to Chinese online sellers since 2014; earlier versions of this page said 2013. Its current flagship is 语流Agent, a large-model customer-service agent that Xiaoduo says needs no hand-written Q&A or intent setup: merchants upload product images and documents and the system builds a product knowledge base. Its app store lists nine supported marketplaces, among them Taobao, JD, Douyin, Pinduoduo, Kuaishou, Xiaohongshu and Dewu. Around it sit an aggregated multi-store inbox, a customer-operations tool, AI quality inspection of human agents, a training simulator with AI-played buyers, a buyer-feedback analyser and a staffed outsourcing service.
The model underneath is 晓模型 XPT. According to 36Kr, Xiaoduo launched it in May 2023 and it passed China's national filing for generative AI services in May 2024. Xiaoduo goes further and calls it the country's first filed e-commerce customer-service model; that ranking is the company's own. Xiaoduo also says it plugs in Tongyi Qianwen and Doubao alongside its own model.
Funding is documented in parts. 36Kr reported in 2020 that Xiaoduo's B+ and C rounds together raised more than RMB 200 million, with the C round led by Wei Zhe's Jiayu Capital. Xiaoduo's about page adds a D round with Tencent, Shenzhen Capital Group and 58.com's strategic arm, dated end-2021 in one place and 2022 in another. Chief executive Jiang Ling told 36Kr in 2024 that the company aimed to go public within three to four years; we found no listing application. Customer counts differ across Xiaoduo's own pages, 80,000-plus merchants on one and 38,000-plus customers on another.
Pricing is partly published. The core reception robot is quoted on request, 语流Agent carries a 30-day free trial and outcome-based charging, and the training simulator and feedback analyser start at ¥99. The product is built for sellers on Chinese marketplaces, in Chinese.
Compiled by RECATOOLS from public sources: vendor documentation and pricing, code repositories and published reporting.
About this listing
This entry was compiled from publicly available data including Xiaoduo AI 晓多科技's official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with Xiaoduo AI 晓多科技 unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
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