Kore.ai
Enterprise agentic AI platform for banking, health and CX teams
Overview
Kore.ai is an Orlando-based enterprise AI company (founded 2014 by Raj Koneru) whose XO Platform builds conversational and agentic AI for customer and employee experience, with prebuilt industry assistants like BankAssist and HealthAssist, billed per usage session.
Pricing
Pricing shown for reference only. These figures reflect RECATOOLS research as of 12 Jul 2026 and may be out of date or incomplete. This is not financial or purchasing advice — always confirm the current price on the provider’s official website before making any decision.
- Usage-based billing sessions
- $500 starter credits
- Limited monthly requests/FAQs
- Unlimited requests and test cases
- Prebuilt industry assistants
- Dedicated compliance and security tooling
- Custom SLAs
What you can produce with Kore.ai
- XO Platform for conversational and agentic AI (voice & chat)
- Prebuilt industry assistants (BankAssist, HealthAssist)
- Generative AI and NLU engine
- Multilingual support
- REST APIs and SDKs (Web, iOS, Android, React Native)
- Gartner Magic Quadrant Leader, Conversational AI Platforms 2025
- Enterprise compliance and security tooling
ASEAN Perspective
Kore.ai in Southeast Asia
ASEAN-region availability and pricing notes coming soon. Drop the editorial team a note via /contact/ if you can supply local context (Singapore/Malaysia/Indonesia/Thailand/Vietnam).
Kore.ai has been building conversational AI since 2014, before "conversational AI" was even a category, and Gartner named it a Leader in the 2025 Magic Quadrant for Conversational AI Platforms, rating it highest on Ability to Execute. Founder Raj Koneru's track record (he built and sold Kony to Temenos for $559M) shows in the platform's breadth: prebuilt industry assistants for banking and healthcare, deep NLU, and a business model built on tiered licensing rather than heavy professional-services markup.
Pricing is opaque and billed in 15-minute conversation "sessions" at roughly $0.20 each once you're past the $500 in starter credits — workable for high-volume deployments, awkward to estimate upfront. It's a genuinely complex platform with a real learning curve, and reviewers consistently describe implementation as a project, not a signup. Best suited to large regulated enterprises with the budget and technical team to run it properly; not a fit for anyone wanting a quick self-serve chatbot.
What people say
Kore.ai's clearest third-party validation is the 2025 Gartner Magic Quadrant for Conversational AI Platforms, where it was named a Leader and rated highest among vendors on Ability to Execute, with Gartner specifically citing its GenAI enablement and process management for AI agents. It's also been positioned as an Emerging Leader in Gartner's newer Emerging Market Quadrants for generative AI engineering and generative AI applications — recognition spanning both the mature chatbot-era product and the newer agent-building tools.
The billing model draws consistent commentary from buyers researching the platform: Kore.ai charges per "billing session," defined as a 15-minute block of conversation, at a documented rate of about $0.20 per session, with $500 in free credits for new accounts. A 31-minute conversation bills as three separate sessions rather than one continuous interaction — a quirk that trips up cost estimates for anyone modeling usage against call-center-style average handle times. Beyond session-based automation pricing, Kore.ai sells Standard and Enterprise plans, with Standard capped on monthly requests, test cases and FAQs, and Enterprise removing those caps for a custom quote; unofficial estimates put full enterprise contracts anywhere from $50,000 to $300,000+ a year depending on volume and channels.
On execution, the company has two decades of founder pedigree behind it — CEO Raj Koneru previously built and sold Kony to Temenos for $559 million — and Kore.ai has reported four consecutive years of triple-digit revenue growth alongside a $150 million Series D led by FTV Capital in January 2024, bringing total funding to roughly $234 million across eight rounds.
What third-party reviews converge on is that Kore.ai is powerful but not simple: the XO Platform covers voice and chat, prebuilt vertical assistants (BankAssist, HealthAssist), and compliance tooling suited to regulated industries, but deploying it is a genuine implementation project rather than a quick setup. That tracks with a platform priced and sold to enterprises with dedicated technical teams, not small businesses testing a chatbot.
Summary of public user & expert reviews, compiled by RECATOOLS.
About this listing
This entry was compiled from publicly available data including Kore.ai's official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with Kore.ai unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
For the latest details, please refer to Kore.ai directly →
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