Kore.ai
Enterprise agent platform for regulated customer-service and employee workflows
Overview
Kore.ai is an Orlando-founded enterprise AI company. Its Kore.ai Agent Platform, relaunched as the Artemis edition in May 2026, defines agents in a compiled blueprint language with an AI architect that builds and tunes them, and carries packaged applications for contact centres, enterprise search, HR and IT. It is sold mainly through quoted enterprise contracts.
Pricing
Pricing shown for reference only. These figures reflect RECATOOLS research as of 14 Oct 2026 and may be out of date or incomplete. This is not financial or purchasing advice — always confirm the current price on the provider’s official website before making any decision.
- Conversation ends after 15 minutes of inactivity
- Free credits shared across a workspace
- Per-bot wallet top-ups after the trial
- Enterprise-grade features
- Usage dashboards for sessions, voice sessions and agent counts
What you can produce with Kore.ai
- Agents defined in Agent Blueprint Language and generated from plain-language goals by the Arch architect
- Multi-agent orchestration with supervisor, delegation, handoff, fan-out, escalation and federation patterns
- Voice and digital AI agents, agent assist and quality management for contact centres
- Enterprise search and AI assistants for HR, IT and recruiting
- Packaged applications for banking, healthcare, retail, insurance and telecoms
- Deployment in public cloud, sovereign regions, private cloud or on premises
- Session-level tracing and audit trails for agent actions
Kore.ai is one of the most established enterprise conversational-AI platforms, and Artemis is a serious rethink: agents defined in a compiled, declarative language, governance enforced outside the model, and an AI architect that builds and keeps tuning them. Compliance coverage and deployment options, including on-premises and sovereign regions, suit banks, insurers and healthcare.
The catch is cost visibility and effort. There is no pricing page, billing runs in 15-minute sessions, and deployment is an implementation project. Worth shortlisting for large regulated enterprises; overkill for a simple website chatbot.
What we found
Kore.ai is an enterprise AI vendor founded in Orlando by Raj Koneru, who is still chief executive, and it has sold conversational AI for more than a decade. In May 2026 it opened a strategic headquarters in San Mateo, California, while keeping Orlando as its official head office. Earlier versions of this page called it India-founded; its Hyderabad office is one of about ten hubs, not its origin.
The platform changed in May 2026, when Kore.ai launched the Artemis edition of the Kore.ai Agent Platform, initially on Microsoft Azure. Agents are written in Agent Blueprint Language, a compiled, declarative format; Arch, a built-in AI architect, turns plain-language goals into those blueprints; and Autoloop keeps testing and adjusting agents against set goals after launch. The release lists six orchestration patterns, more than 40 voice and digital channels, more than 300 integrations, and SOC 2 Type II, ISO 27001, PCI DSS and FedRAMP Moderate status. On top sit packaged applications for customer service (voice and digital agents, agent assist, quality management, a contact centre) and for employees (enterprise search, HR, IT and recruiting).
Analyst recognition is the company's main proof point, as listed on its own site: a Leader in Gartner's Magic Quadrant for Conversational AI Platforms, and in Forrester Waves for customer-service and employee-service conversational AI in 2026. In January 2024 FTV Capital led a $150 million round with NVIDIA participating, and in 2026 AllianceBernstein Private Credit Investors led a growth investment of undisclosed size.
Pricing is the weak spot for anyone budgeting. There is no pricing page. Current documentation bills by usage session, each 15 minutes of conversation, so a 31-minute chat counts as three, without stating a rate. The older XO Platform documentation describes a pay-as-you-go Standard plan at $0.20 per conversation with $500 of free credits that expire after 90 days. Artemis has self sign-up, but production deals are quoted. It suits large, regulated organisations with an engineering team.
Compiled by RECATOOLS from public sources: vendor documentation and pricing, code repositories and published reporting.
About this listing
This entry was compiled from publicly available data including Kore.ai's official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with Kore.ai unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
For the latest details, please refer to Kore.ai directly →
Spotted something out of date? Suggest an update →
Related reading
Cybersecurity
India's CERT-In Says AI Agents Reached Indian Companies' Systems, and None of Them Noticed
Health & Wellness
Power-Plant Pollution Deaths in Indian Cities Rose Twentyfold Since 2000, Study Estimates
Business
TCS Committed $7.4 Billion to a Hyderabad AI Campus. It Did Not Commit to a Gigawatt.
Alternatives to Kore.ai
More in Agents & Automation
