Pylon
Agentic support platform for B2B teams living in Slack
Overview
Pylon unifies Slack Connect, Microsoft Teams, Discord, WhatsApp, email and in-app chat into one B2B support inbox, with AI agents that resolve tickets, route issues and draft replies. It now sells through demos only; prices were last published in July 2026.
Pricing
Pricing shown for reference only. These figures reflect RECATOOLS research as of 1 Oct 2026 and may be out of date or incomplete. This is not financial or purchasing advice — always confirm the current price on the provider’s official website before making any decision.
Use cases
What you can produce with Pylon
- Unified inbox for Slack, MS Teams, Discord, Telegram, WhatsApp, phone, email and in-app chat
- AI agents for autonomous ticket resolution and routing
- AI Assistants: knowledge gap detection, Ask AI, article copilot, live translation
- Account Intelligence: health scoring and churn-risk detection
- Customer portal and custom reporting (Enterprise)
- Workforce management and agent Skills
- API access and workflow automations
Pylon bundles Slack Connect, Microsoft Teams, email, chat and messaging apps into a single B2B support inbox, with AI agents layered on top rather than bolted on. Its own AssemblyAI case study cites first response time on in-app chat falling from 15 minutes to 23 seconds — the kind of number that gets B2B support leads to switch from Zendesk or Intercom. G2 reviewers rate it 4.7 out of 5 from 111 reviews and praise the Slack-native workflow specifically. The catch is the pricing, which now needs a sales call: the public price page was replaced by a demo booking in September 2026, and the last published seats ran $59-139 a month with AI modules and account intelligence priced on top. Reviewers also flag limited depth for teams that need heavier ticketing customization. Good fit for Slack-first B2B SaaS support teams; expensive and narrow for anyone else.
What we found
Pylon pitches itself as the agentic support platform for B2B companies: one inbox for Slack Connect, Microsoft Teams, Discord, Telegram, WhatsApp, phone and SMS, email and an in-app chat widget, with a set of AI agents — Assist, Background, Slack and Support agents, plus Skills and workforce management — layered on top. It says more than 1,500 B2B customers use it, up from 750 when it raised a $31 million Series B co-led by Andreessen Horowitz and Bain Capital Ventures in August 2025, taking total funding to $51 million. Founded in November 2022, it went through Y Combinator's Winter 2023 batch.
Pricing has gone behind a sales call. In September 2026 Pylon's pricing page began redirecting to a demo booking. As last published in July, seats ran $59, $89 and $139 a month billed annually, with three-seat minimums on the lower two tiers and seven on the top, and Professional — not Enterprise — marked most popular; AI Assistants added $50 a seat, AI Agents started at $100 a month and scaled with issue volume, and Account Intelligence cost $10 an account with a 50-account minimum. Treat those as a guide only and get a quote.
The AI numbers come from Pylon's own case study: AssemblyAI cut first response time on in-app chat from 15 minutes to 23 seconds. G2 reviewers give Pylon 4.7 out of 5 from 111 reviews and consistently cite the Slack Connect integration and unified inbox as the reason they switched from Zendesk or Intercom.
The recurring complaint is depth: teams that need heavier ticketing customisation or complex workflow logic find Pylon less flexible than legacy help desks. It is built for B2B SaaS companies that already live in Slack and want AI layered onto that workflow. Live translation has been part of its AI assistant features, but the product remains squarely aimed at technical B2B teams rather than high-volume consumer support.
Compiled by RECATOOLS from public sources: vendor documentation and pricing, code repositories and published reporting.
About this listing
This entry was compiled from publicly available data including Pylon's official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with Pylon unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
For the latest details, please refer to Pylon directly →
Spotted something out of date? Suggest an update →
Alternatives to Pylon
More in Business & Finance
