Netomi
Enterprise agentic AI resolving customer service at Fortune 500 scale.
Overview
Netomi is an enterprise agentic-AI platform (founded 2015 as msg.ai, rebranded 2018) whose Autopilot product resolves customer queries across chat, email, voice, and social at Fortune 500 scale. It raised a $110M Series C led by Accenture Ventures in April 2026, past $160M total funding.
Pricing
Pricing shown for reference only. These figures reflect RECATOOLS research as of 11 Jul 2026 and may be out of date or incomplete. This is not financial or purchasing advice — always confirm the current price on the provider’s official website before making any decision.
- Custom quote per deployment
- No free tier or trial
- Demo-led, enterprise onboarding
Use cases
What you can produce with Netomi
- Autonomous customer query resolution across chat, email, and voice, with vendor-reported high resolution rates
- No-code agent building via Agentic Studio with policy guardrails and escalation logic
- Real-time multilayer observability - every agent decision logged and auditable
- Pre-built integrations with Zendesk, Salesforce, Freshdesk, Genesys, Shopify, and major cloud LLM providers
- Human-in-the-loop Co-Pilot for agent assist with suggested responses and knowledge retrieval
- SOC 2, HIPAA, GDPR, CCPA, and ISO 27001 compliance certifications bundled into enterprise deployments
- Mobile SDK packages (iOS and Android) for embedding the agentic layer directly within customer-facing apps
ASEAN Perspective
Netomi in Southeast Asia
Netomi has no publicly documented APAC offices, Singapore operations, or named ASEAN enterprise customers as of mid-2026. The inclusion of NAVER Ventures (South Korea) in its April 2026 Series C signals early interest from North Asian strategic investors, and the Accenture global alliance theoretically extends reach to Accenture's ASEAN enterprise clients. The platform supports 100+ languages which covers major ASEAN tongues, but regional readiness remains a sales-led, case-by-case engagement rather than a market-ready offering — ASEAN buyers should treat this as a premium import requiring localisation effort rather than an out-of-the-box regional solution.
Netomi backs up its enterprise pitch with real scale: 40,000+ concurrent requests per second for DraftKings, production deployments at United Airlines and MetLife, and a governance layer built for regulated industries. The April 2026 Series C — $110M led by Accenture Ventures, with Adobe Ventures and Silver Lake Waterman also in — comes bundled with an Accenture global alliance to co-deploy Netomi across its enterprise client base, a distribution advantage smaller CX vendors can't match. The trade-off is visibility: pricing is enterprise-only with a median contract near $85,000/year and no self-serve tier, and G2 shows just 16 verified reviews with no new one posted in months — Ada, by comparison, has 154+. There's no disclosed APAC go-to-market, and the company sits outside Gartner's most recent Conversational AI Magic Quadrant. This is a fit for large, high-volume support operations, not SMBs.
What people say
Sixteen. That's how many verified G2 reviews Netomi has as of mid-2026, and the count hasn't moved in months — a side effect of a sales-led, enterprise-only model that skips the self-serve volume smaller CX vendors like Ada (154+ reviews) rely on for review count. What reviews exist run 4.8/5, with praise for the no-code Agentic Studio and unusually hands-on customer success managers.
The scale claims check out independently: Netomi handles 40,000+ concurrent requests per second for DraftKings and runs in-app chat for United Airlines and MetLife, with resolution rates over 94% across chat, email, voice, SMS, and social. The company was msg.ai until a 2018 rebrand, and its GitHub org (still branded msgai) hosts a public LLM evaluation framework alongside its iOS and Android chat apps.
April 2026 brought a $110M Series C led by Accenture Ventures, with Adobe Ventures and Silver Lake Waterman joining — and, more importantly, a global alliance with Accenture to push Netomi into its enterprise client base. That's a real distribution moat. Total funding now sits past $160M.
None of this comes cheap or fast. Contracts run a median of roughly $85,000 a year with no public pricing, implementation needs real integration work, and there's no documented APAC presence — so ASEAN buyers should expect a custom conversation, not a price list.
Summary of public user & expert reviews, compiled by RECATOOLS.
Notable facts
- Netomi started life as msg.ai in 2015, building Facebook Messenger chatbots for Sony Pictures' Goosebumps film before pivoting to enterprise CX.
- The company graduated Y Combinator's Winter 2016 cohort — the same batch that produced several now-major AI companies.
- Early backers include Greg Brockman (co-founder of OpenAI), Demis Hassabis, and Mustafa Suleyman — a rare concentration of AI luminaries on a single cap table.
- During peak DraftKings sports events, Netomi's platform handles over 40,000 concurrent customer requests per second while maintaining sub-3-second response times.
Frequently asked questions
About this listing
This entry was compiled from publicly available data including Netomi's official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with Netomi unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
For the latest details, please refer to Netomi directly →
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