Netomi
Enterprise agentic AI resolving customer service at Fortune 500 scale.
Overview
Netomi is an enterprise agentic-AI platform (founded 2015 as msg.ai, rebranded 2018) whose AI agents resolve customer queries across chat, email and voice at Fortune 500 scale. It raised $110M led by Accenture Ventures in April 2026; since mid-2026 its public website is a single page, and new engagements come by referral.
Pricing
Pricing shown for reference only. These figures reflect RECATOOLS research as of 30 Sep 2026 and may be out of date or incomplete. This is not financial or purchasing advice — always confirm the current price on the provider’s official website before making any decision.
- Custom quote per deployment
- No free tier or trial
- New engagements by referral
Use cases
What you can produce with Netomi
- Autonomous customer query resolution across chat, email and voice, with vendor-reported high resolution rates
- The kind of in-app chat assistant United Airlines runs in its mobile app
- High-volume concurrency — Netomi cites 40,000+ requests per second for DraftKings
- Integration into Adobe's Brand Concierge agentic ecosystem, following Adobe's investment
- SOC 2 Type II, ISO 27001, GDPR, CCPA, PDPA, HIPAA and PCI DSS compliance, with documentation under NDA
- A route in by referral: new engagements are not taken through the public website
ASEAN Perspective
Netomi in Southeast Asia
Netomi has no publicly documented APAC offices, Singapore operations, or named ASEAN enterprise customers as of mid-2026. The inclusion of NAVER Ventures (South Korea) in its April 2026 Series C signals early interest from North Asian strategic investors, and the Accenture global alliance theoretically extends reach to Accenture's ASEAN enterprise clients. The platform supports 100+ languages which covers major ASEAN tongues, but regional readiness remains a sales-led, case-by-case engagement rather than a market-ready offering — ASEAN buyers should treat this as a premium import requiring localisation effort rather than an out-of-the-box regional solution.
Netomi backs its enterprise pitch with big-name deployments: by its own account, 40,000+ concurrent requests per second for DraftKings and the United Airlines chat assistant, alongside Delta, MetLife and Paramount, with a governance layer built for regulated industries. The April 2026 round — $110M led by Accenture Ventures, with Adobe Ventures, WndrCo and NAVER Ventures also in — came with an Accenture global alliance to co-deploy Netomi across enterprise clients, a distribution channel smaller CX vendors can't match. The trade-off is visibility, now more than ever: since mid-2026 netomi.com is a single page saying new engagements come by referral, pricing is enterprise-only and unpublished, and there is no self-serve tier or trial. There's no disclosed APAC go-to-market. This is a fit for large, high-volume support operations with a route in, not SMBs.
What we found
"New engagements are by referral." That line now closes Netomi's entire public website: between June and August 2026 netomi.com shrank to a single page of customer logos and backers, and its pricing, platform and blog pages now redirect to it. The product carries on — its status page still runs — but a prospective buyer can no longer read up on it, or book a demo, from the vendor's own site.
The scale claims come from Netomi's own announcement: 40,000+ concurrent requests per second for DraftKings, and the chat assistant in United Airlines' mobile app, alongside customers such as Delta, MetLife, Paramount and the NBA. The company was msg.ai until a 2018 rebrand, and its GitHub org (still branded msgai) hosts a public LLM evaluation framework alongside its iOS and Android chat apps.
April 2026 brought $110M led by Accenture Ventures, with Adobe Ventures, WndrCo, NAVER Ventures and others joining and WndrCo's Jeffrey Katzenberg taking a board seat — and, more importantly, a global alliance with Accenture to build a playbook for enterprise deployments. That's a real distribution channel, and with the website withdrawn it may now be the main one.
None of this comes cheap or fast. There's no public pricing, implementation needs real integration work, and there's no documented APAC presence, though its security page lists Singapore's PDPA alongside SOC 2 Type II, ISO 27001, HIPAA and PCI DSS — so ASEAN buyers should expect a referral and a custom conversation, not a price list.
Netomi was founded as msg.ai in 2015 by Puneet Mehta and went through Y Combinator in 2016; its one remaining page lists backers including Demis Hassabis, Greg Brockman and Mustafa Suleyman.
Compiled by RECATOOLS from public sources: vendor documentation and pricing, code repositories and published reporting.
Notable facts
- Netomi started life as msg.ai in 2015, building Facebook Messenger chatbots for Sony Pictures' Goosebumps film before pivoting to enterprise CX.
- The company graduated Y Combinator's Winter 2016 cohort — the same batch that produced several now-major AI companies.
- Early backers include Greg Brockman (co-founder of OpenAI), Demis Hassabis, and Mustafa Suleyman — a rare concentration of AI luminaries on a single cap table.
- During peak DraftKings sports events, Netomi's platform handles over 40,000 concurrent customer requests per second while maintaining sub-3-second response times.
Frequently asked questions
About this listing
This entry was compiled from publicly available data including Netomi's official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with Netomi unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
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