Netomi vs Fin AI Agent (formerly Intercom Fin)
A side-by-side look at scores, pricing and features — with RECATOOLS' ASEAN-aware verdict for each.
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Fin AI Agent (formerly Intercom Fin)
Salesforce-owned AI support agent priced at $0.99 per resolved outcome
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| RECATOOLS Score | 7.8 / 10 | 7.3 / 10 |
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| Value for money | ||
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| ASEAN readiness | ||
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| Pricing | Enterprise | Usage_based |
| Free tier | None — no free tier, trial or self-serve plan | 14-day free trial, no credit card; eligible early-stage startups can apply for Fin through the startup programme |
| Paid from | Enterprise, custom contracts; new engagements by referral only | $0.99 per Fin outcome; $9.99 per qualification; 50-outcome monthly minimum on other helpdesks |
| Has API | ✓ | ✓ |
| Open source | ✗ | ✗ |
| Free to use | ✗ | ✗ |
| Users | Used by large enterprise and Fortune 500 brands; exact customer count undisclosed | — |
| Founded | 2015 | 2011 |
| Maker | Puneet Mehta | Salesforce, Inc. |
| Verdict | Netomi backs its enterprise pitch with big-name deployments: by its own account, 40,000+ concurrent requests per second for DraftKings and the United Airlines chat assistant, alongside Delta, MetLife and Paramount, with... |
Fin is one of the most mature AI support agents: it works across chat, email, voice and messaging, follows procedures, takes actions in other systems and runs on most major help desks, not just Intercom's. Per-outcome pr... |
| Full review → | Full review → |
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Comparisons cover up to 4 tools. Scores are RECATOOLS editorial assessments; verify current pricing on each vendor's site.