Lorikeet
AI support agent that resolves complex tickets, priced per resolution
Overview
Lorikeet is a Sydney-founded AI customer-support concierge that resolves tickets end to end across chat, email, SMS, WhatsApp and voice by following a company's workflows, with ticket routing, automated QA, an API and MCP server. Platform fee from $2,100 a month plus per-resolution charges; 30-day free trial.
Pricing
Pricing shown for reference only. These figures reflect RECATOOLS research as of 1 Oct 2026 and may be out of date or incomplete. This is not financial or purchasing advice — always confirm the current price on the provider’s official website before making any decision.
- Chat, email and SMS resolution $0.99
- Voice resolution $1.50
- Routing and automated QA $0.30
- Standard support package
- Chat, email and SMS resolution $0.90
- Voice resolution $1.20
- Routing and QA $0.27
- Dedicated deployment
- $75K platform fee
- Custom rates
- Custom data residency and DPA/BAA
- Lifetime deployment support
What you can produce with Lorikeet
- End-to-end AI ticket resolution
- Chat, email, SMS, WhatsApp and voice
- Ticket routing and automated QA
- Helpdesk and telephony integrations
- API and MCP server
- B2A service for customers' AI agents
Lorikeet is a serious option for support teams whose tickets need real actions and compliance care — fintech, healthcare, insurance — rather than FAQ answers, and outcome-based pricing means escalations cost nothing. It is priced for mid-size and larger teams: the platform fee alone starts above $2,000 a month, and its performance claims come from its own case studies. The new 30-day trial lowers the barrier to testing. Worth shortlisting for complex, regulated support; small teams will find it expensive.
What we found
Lorikeet is an AI customer-support agent, which it calls a concierge, built for regulated and complex businesses such as fintech, healthcare and insurance. It resolves customer issues end to end across chat, email, SMS, WhatsApp and phone by following a company's own support workflows and taking actions in its systems, rather than only answering questions from a help centre, and it can also route and tag tickets and score human agents' conversations for quality. It integrates with Zendesk, Intercom, Salesforce, HubSpot, Front, Slack and Genesys Cloud, and with telephony from Amazon Connect, Twilio, Five9 and others. Newer additions include a setup agent called Coach, an API and MCP server, and, since September 2026, Lorikeet B2A, for serving customers' own AI agents. It holds ISO 27001 and SOC 2 Type 2 certification and says third-party model providers retain no data.
The company, Operator Technologies AI Pty Ltd, was founded in Sydney in mid-2023 by Steve Hind, who led product teams at Stripe and Watershed, and Jamie Hall, a former Google Brain research lead and an author of Google's LaMDA paper; it now works across Sydney and the US. It raised a US$35 million Series A led by QED Investors in August 2025, bringing total funding to over US$50 million, and names Airwallex, Linktree, Flex and Eucalyptus as customers. Its case studies report results that match or beat human agents, which are customer quotes it publishes.
Pricing combines a platform fee with charges per outcome, and failed or escalated tickets are not charged. Start costs $2,100 a month billed annually, for under 5,000 tickets a month, with chat, email and SMS resolutions at $0.99 and voice at $1.50; Scale, the most popular plan, costs $5,100 a month with $0.90 and $1.20 rates and dedicated deployment; and Signature is custom with a $75,000 platform fee. A 30-day free trial is available with a work email.
Lorikeet suits support teams with complex, regulated workflows and enough volume to justify the platform fee.
Compiled by RECATOOLS from public sources: vendor documentation and pricing, code repositories and published reporting.
About this listing
This entry was compiled from publicly available data including Lorikeet's official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with Lorikeet unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
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