iSearch 艺赛旗
IDC's #1-ranked China RPA+AI vendor by 2023 market share
Overview
iSearch (艺赛旗) is a Shanghai hyperautomation vendor IDC ranked #1 by China RPA+AI market share in 2023, serving 1,000+ customers — mostly banks, insurers, and airports — with RPA, process mining, task mining, and LLM-assisted flow-building in one platform.
What you can produce with iSearch 艺赛旗
- RPA + process mining + task mining bundled in one platform
- Natural-language flow-building via an integrated LLM
- IDC-ranked #1 China RPA+AI vendor by 2023 market share
- Included in Gartner's 2022 China RPA Magic Quadrant
- 1,000+ customers incl. banks, insurers, and airports
- Verified customer reviews on Gartner Peer Insights
ASEAN Perspective
iSearch 艺赛旗 in Southeast Asia
ASEAN-region availability and pricing notes coming soon. Drop the editorial team a note via /contact/ if you can supply local context (Singapore/Malaysia/Indonesia/Thailand/Vietnam).
iSearch has the market-share numbers most of its Chinese RPA peers don't: IDC put it at #1 by China RPA+AI revenue share in 2023, up from #2 the year before, and it was one of the first Chinese vendors Gartner included in its China RPA Magic Quadrant back in 2022. That track record is built almost entirely on regulated, high-volume domestic accounts — banks running dozens of automated processes for account opening and loan approval, insurers, airports — rather than a broad SMB base. The platform is comprehensive on paper: RPA, process mining, task mining, plus an LLM layer for building flows from natural-language prompts, more than most peers bundle. What's missing is any real signal of ASEAN operations: no English-first site, no regional office mentioned anywhere we found, and its Gartner Peer Insights reviews are exclusively from domestic Chinese enterprises.
What people say
iSearch — Shanghai i-Search Software, doing business as 艺赛旗 — has more third-party validation than most vendors in this batch, mostly because it's been in the Chinese RPA market since the category's early days there. IDC's China RPA+AI market-share report ranked it #1 for 2023, an improvement on the #2 spot IDC gave it in the prior year's report covering 2022. Gartner separately included iSearch in its 2022 China RPA Magic Quadrant, among the first cohort of domestic vendors Gartner covered in that region.
On Gartner Peer Insights, iSearch's iS-RPA product has a run of verified customer reviews with specific operational detail rather than generic praise. One reviewer, describing a year of use in finance and HR workflows, credited it with cutting repetitive manual work. A bank reviewer said it was purchased for financial and operations management and had more than 20 automated processes running with what they called 'remarkable effects.' Another review, from a company using it across procurement, finance, and IT operations, called it 'a very reliable and powerful RPA tool.' These read as genuine deployment accounts rather than marketing copy, though as with any vendor-hosted review platform, the sample is self-selected toward satisfied customers.
iSearch's own case-study material claims specific efficiency numbers for banking clients — account-opening error reduction and efficiency gains above 50%, loan-approval cycles compressed from three days to roughly two hours — but these are the company's published figures, not independently audited, so treat them as directional rather than verified.
The company serves 1,000+ customers concentrated in finance, telecom, energy, and manufacturing, with named use cases at banks, insurers, and airports. Its platform bundles RPA with process mining and task mining, and it has layered in LLM support so users can describe a process in natural language rather than building a flow by hand — an early move for a Chinese RPA vendor to make AI integration a headline feature rather than an add-on. What we found no evidence of: any English-language product presence, ASEAN offices, or non-Chinese customer references.
Summary of public user & expert reviews, compiled by RECATOOLS.
About this listing
This entry was compiled from publicly available data including iSearch 艺赛旗's official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with iSearch 艺赛旗 unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
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