Laiye 来也
Beijing's enterprise RPA + document AI platform, quote-only pricing
Overview
Laiye is a Beijing-based automation vendor whose Work Execution Platform combines RPA, Agentic Document Processing and pre-built AI agents, with English support and offices across EMEA, LATAM and APAC. It targets large enterprises with document-heavy back-office work, not small teams.
What you can produce with Laiye 来也
- Agentic Process Automation (RPA for cross-system tasks)
- Agentic Document Processing (invoice/email/document extraction, multi-language)
- Pre-built agents: lead generation, candidate screening, market analysis
- Multi-LLM support (DeepSeek, Qwen, GLM, OpenAI)
- Cloud or on-premises deployment
- 400+ pre-set automation commands
- 100% license-fee refund guarantee on missed outcomes
ASEAN Perspective
Laiye 来也 in Southeast Asia
ASEAN-region availability and pricing notes coming soon. Drop the editorial team a note via /contact/ if you can supply local context (Singapore/Malaysia/Indonesia/Thailand/Vietnam).
Laiye is one of the few Chinese RPA vendors that reads as a genuinely international product -- English documentation, a real APAC/EMEA/LATAM sales presence, and enough Gartner Peer Insights traction (a 4.8/5 aggregate in its most recent published cycle, with 95% willing to recommend) to sit credibly next to UiPath and Automation Anywhere in enterprise shortlists. The RPA-plus-document-AI combination handles genuinely hard back-office work: invoice extraction, CV screening, cross-system data entry.
It's built for enterprise buyers only -- no self-serve pricing, no free tier, and reviewers note slow support turnaround (multi-day response times in some cases) that doesn't match the polish of the core product. Event-based triggers (email, file-drop) were a gap flagged by at least one reviewer. Laiye backs its pitch with a 100% license-fee refund if agreed business outcomes aren't hit, which is a rare guarantee in this category. Worth a shortlist slot for large document-processing programs; skip it if you're not ready for a quote-based enterprise sales cycle.
What people say
Laiye positions itself as the originator of the "Work Execution System" concept -- automation that treats software robots and human staff as a single managed workforce rather than bolting RPA onto existing headcount. The current platform bundles Agentic Process Automation (RPA-style bots for repetitive cross-system tasks), Agentic Document Processing (invoice, email and unstructured-document extraction across multiple languages), and a set of pre-built agents for lead generation, candidate screening and market analysis, with support for plugging in DeepSeek, Qwen, GLM or OpenAI models depending on deployment.
On Gartner Peer Insights, Laiye has been recognized as a "Strong Performer" among RPA vendors, with a 4.8-out-of-5 aggregate score and 95% of reviewers saying they'd recommend it -- ranked second globally on that willingness-to-recommend metric among the vendors Gartner tracked in that cycle. G2 reviewers echo the sentiment: one Spring-cycle RPA Grid report placed Laiye third among High Performers globally.
Specific praise from reviewers centers on ease of onboarding -- several describe getting productive within a few hours thanks to more than 400 pre-set commands -- and on accuracy for document-heavy workflows like invoice processing and CV screening, where OCR and AI extraction handle volume that would otherwise need manual entry. One recurring compliment: the bots can run in the background without hijacking the mouse and keyboard, so staff can keep working on the same machine.
The complaints are specific too. Some reviewers found the interface confusing rather than intuitive despite the low-code pitch, and multiple reviews flag slow customer support -- ticket responses taking days rather than hours. A recurring feature request is event-based triggering (kicking off a flow from an incoming email or a new file) rather than schedule- or manual-only execution. And because RPA flows are only as good as the process mapping behind them, at least one review notes that gaps between what developers build and what the business actually does can produce inaccurate automations.
Pricing is entirely opaque: no published tiers, no starting price, and quotes reportedly vary widely by deployment scope, seat count, and whether AI credits or the Commander orchestration layer are included -- making total cost of ownership hard to estimate before a sales conversation.
Summary of public user & expert reviews, compiled by RECATOOLS.
About this listing
This entry was compiled from publicly available data including Laiye 来也's official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with Laiye 来也 unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
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