DoNotPay
AI-driven consumer-protection chatbot
Overview
DoNotPay started as a parking-ticket dispute chatbot and has expanded to dozens of consumer-rights tasks — chargeback letters, refund requests, parking tickets, subscription cancellations. Subscription pricing.
Pricing
Pricing shown for reference only. These figures reflect RECATOOLS research as of 16 Jun 2026 and may be out of date or incomplete. This is not financial or purchasing advice — always confirm the current price on the provider’s official website before making any decision.
Use cases
ASEAN Perspective
DoNotPay in Southeast Asia
ASEAN-region availability and pricing notes coming soon. Drop the editorial team a note via /contact/ if you can supply local context (Singapore/Malaysia/Indonesia/Thailand/Vietnam).
DoNotPay popularised the "robot lawyer" idea — automating consumer tasks like contesting parking tickets, cancelling subscriptions, and drafting dispute letters. For simple, templated US consumer-admin chores it can save time and is cheap relative to hiring help.
The credibility caveat is significant and load-bearing: in early 2025 the FTC finalized an order against DoNotPay, imposing US$193,000 in relief and prohibiting it from claiming its service performs like a real lawyer without evidence. Treat any output as a starting draft, not legal advice. The product is also built almost entirely around US laws, agencies and consumer processes — its relevance to ASEAN users is minimal, and there is no public API. Useful within a narrow US consumer niche, but approach the marketing skeptically.
What people say
$193,000 — the amount the FTC ordered DoNotPay to pay in relief after finding the company never tested whether its "AI lawyer" actually performed at the level of a real one. The Commission voted 5-0 to finalize that order in January 2025, and it also barred DoNotPay from marketing its outputs as equivalent to hiring an attorney unless it can back the claim with evidence. That settlement is now the first thing anyone researching this product runs into, and it should be.
Underneath the controversy, DoNotPay is still a functioning subscription service — roughly $18/month by most third-party trackers — for templated US consumer admin: fighting parking tickets, cancelling subscriptions, drafting chargeback letters, and chasing refunds. Reviews on Trustpilot are genuinely split. Some users report clean wins, including a full refund pulled from Expedia. Others describe being charged without ever completing signup, refund requests that go unanswered by support, and features like the burner-number tool simply not working.
Founder Joshua Browder has kept the company running and public-facing — he was on a podcast discussing AI regulation as recently as January 2026 — and the product now sticks to consumer-rights tasks rather than the courtroom ambitions that triggered the FTC complaint in the first place. There's no public API, no coverage outside the US and UK, and nothing here translates to ASEAN consumer law. Treat any DoNotPay output as a first draft you still need to check yourself — the FTC order exists specifically because too many people didn't.
Summary of public user & expert reviews, compiled by RECATOOLS.
Notable facts
- DoNotPay was founded by Joshua Browder when he was 17 years old, frustrated by the 30 parking tickets he received while learning to drive.
- The original bot successfully appealed over 250,000 parking tickets in its first 2 years, recovering millions of dollars for drivers who would otherwise have simply paid.
- DoNotPay's announcement of an AI lawyer that would advise a defendant via earpiece caused the American Bar Association to warn it could constitute unauthorised practice of law.
Frequently asked questions
About this listing
This entry was compiled from publicly available data including DoNotPay's official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with DoNotPay unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
For the latest details, please refer to DoNotPay directly →
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