Diligent Robotics
AI hospital robots (Moxi)
Overview
Diligent Robotics builds Moxi, an AI-powered hospital robot that handles non-patient-facing logistics — fetching supplies, delivering specimens, freeing up nurse time. Deployed in 25+ US hospital systems. Robot-as-a-service business model.
Use cases
What you can produce with Diligent Robotics
- Dispatch Moxi to deliver lab specimens from a nursing unit to the hospital lab without pulling a nurse off the floor.
- Set up recurring supply runs so Moxi restocks items like IV tubing or linens to units on a schedule.
- Have Moxi fetch medications from the pharmacy and deliver them to the correct unit using its secure, badge-controlled storage drawers.
- Trigger ad-hoc delivery requests from a unit workstation so staff can send equipment between departments mid-shift.
- Let Moxi autonomously ride hospital elevators and open automatic doors to complete multi-floor delivery routes.
- Review delivery counts and estimated staff hours saved in Diligent's reporting to quantify the robot's impact for hospital leadership.
- Subscribe to Moxi as a service, with maintenance, monitoring, and software upgrades handled by Diligent rather than hospital IT.
ASEAN Perspective
Diligent Robotics in Southeast Asia
ASEAN-region availability and pricing notes coming soon. Drop the editorial team a note via /contact/ if you can supply local context (Singapore/Malaysia/Indonesia/Thailand/Vietnam).
Diligent Robotics builds Moxi, an autonomous mobile manipulator that handles non-clinical logistics in hospitals — fetching supplies, delivering specimens, running errands so nurses don't have to. It is one of the more credible service-robotics deployments in US healthcare, with real hospital installs and a clear labour-shortage value proposition.
This is a hardware-plus-service play, not software you can sign up for: pricing is enterprise/capex, deployment requires facility integration, and the footprint is overwhelmingly North American. For an ASEAN buyer it is essentially aspirational — there is no self-serve product, no regional channel, and no API. Relevant to track as a category leader in physical AI; not something most readers can actually procure.
What people say
Diligent Robotics is best known for Moxi, a mobile-manipulation robot that runs hospital fetch-and-carry errands so nurses do not have to. The company hit a major inflection point in January 2026, when sidewalk-delivery firm Serve Robotics announced it would acquire Diligent in a stock deal valued at roughly 29 million dollars, with an earn-out of up to 5.3 million dollars, expected to close in the first quarter of 2026. Moxi remains deployed in more than 25 US hospital facilities and has logged over 1.25 million autonomous deliveries, offered strictly on a rental or subscription basis that bundles service and software upgrades.
Clinical feedback is genuinely mixed, which is unusual to see documented this clearly. On the positive side, a study supported by the American Nurses Association found most nurses said Moxi saved them energy, gave them more time with patients at discharge, and reliably kept patients supplied with water at medication time; one deployment at Edward Hospital logged 7,298 deliveries and an estimated 4,125 clinical hours saved in about seven months. Nurses who were initially skeptical often warm to it once the novelty wears off.
The complaints are equally concrete. Washington State Nurses Association members at Tacoma General and Good Samaritan hospitals described the robots as annoying and often in the way, noting Moxi needed a human escort between floors and, in their view, never delivered meaningful time savings. Others have flagged trouble navigating cramped corridors during morning rush and limited ability to anticipate needs from EHR data.
Moxi fits large hospital systems with wide corridors, dedicated elevators or floor-level workflows, and enough delivery volume to justify a subscription reportedly running in the low-to-mid six figures per hospital annually. Smaller or space-constrained facilities should pilot carefully. Buyers should also watch how the Serve Robotics integration affects roadmap and support commitments post-close.
Summary of public user & expert reviews, compiled by RECATOOLS.
About this listing
This entry was compiled from publicly available data including Diligent Robotics's official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with Diligent Robotics unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
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