Kore.ai vs Yellow.ai vs IBM watsonx Assistant vs Jio Haptik
A side-by-side look at scores, pricing and features — with RECATOOLS' ASEAN-aware verdict for each.
Kore.ai
Enterprise agent platform for regulated customer-service and employee...
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Yellow.ai
Enterprise voice, chat and email AI agents, heading to Nasdaq via a SP...
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IBM watsonx Assistant
IBM's enterprise chatbot layer, now inside watsonx Orchestrate
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Jio Haptik
Jio Platforms-owned AI agents for enterprise chat, WhatsApp and voice
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| RECATOOLS Score | 7.1 / 10 | 7.4 / 10 | 7 / 10 | 7 / 10 |
| Capability | ||||
| Value for money | ||||
| Ease of use | ||||
| ASEAN readiness | ||||
| API quality | ||||
| Pricing | Enterprise | Freemium | Enterprise | Enterprise |
| Free tier | Trial only: $500 of free credits per new XO workspace, expiring after 90 days (per Kore.ai docs) | Free: 1 AI agent and 500 chat sessions a month included, then $0.99 per resolution | 30-day free trial of watsonx Orchestrate | — |
| Paid from | $0.20 per conversation (XO Platform Standard plan docs), Enterprise and Artemis quoted | $0.99 per resolution past the Free plan's 500 chat sessions a month, Enterprise on quote | Sold as watsonx Orchestrate: Essentials from $530/month; Standard from $6,360 | Quoted on request for AI agents, Interakt WhatsApp plans from $55/month (US) |
| Has API | ✓ | ✓ | ✓ | ✓ |
| Open source | ✗ | ✗ | ✗ | ✗ |
| Free to use | ✗ | ✓ | ✗ | ✗ |
| Users | — | — | — | — |
| Founded | — | 2016 | 2023 | 2013 |
| Maker | — | — | — | Jio Platforms Limited |
| Verdict | Kore.ai is one of the most established enterprise conversational-AI platforms, and Artemis is a serious rethink: agents defined in a compiled, declarative language, governance enforced outside the model, and an AI archit... |
Yellow.ai is a long-running enterprise platform with real breadth: voice agents through Nexus Vox, chat and email, a desktop employee agent in Nexus EDGE, 150+ integrations and a published Free plan that bills $0.99 per... |
Buy this knowing IBM's centre of gravity has moved: IBM now says watsonx Assistant is watsonx Orchestrate, and the old product pages redirect there. What remains genuinely strong is the enterprise plumbing — IBM Cloud, A... |
Haptik is one of the longest-running Indian conversational-AI vendors, and its current platform covers the expected ground: task-specific agents, a voice agent, an agent builder with a choice of GPT, Llama or Claude, hum... |
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Comparisons cover up to 4 tools. Scores are RECATOOLS editorial assessments; verify current pricing on each vendor's site.