Capacity vs Kore.ai vs Uniphore vs Xiaoduo AI 晓多科技
A side-by-side look at scores, pricing and features — with RECATOOLS' ASEAN-aware verdict for each.
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Kore.ai
Enterprise agent platform for regulated customer-service and employee...
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Uniphore
Contact-centre AI pioneer turned enterprise data, model and agent plat...
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Xiaoduo AI 晓多科技
Customer-service AI agents for sellers on Chinese marketplaces
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| RECATOOLS Score | 6.9 / 10 | 7.1 / 10 | 7 / 10 | 6.4 / 10 |
| Capability | ||||
| Value for money | ||||
| Ease of use | ||||
| ASEAN readiness | ||||
| API quality | ||||
| Pricing | Contact | Enterprise | Enterprise | Paid |
| Free tier | — | Trial only: $500 of free credits per new XO workspace, expiring after 90 days (per Kore.ai docs) | — | 30-day free trial of 语流Agent and some add-ons free to activate for a limited time — no lasting free plan |
| Paid from | Not published — sold through demos, and capacity.com/pricing returned 403 when checked | $0.20 per conversation (XO Platform Standard plan docs), Enterprise and Artemis quoted | Quoted on request (sales-led, no public price list) | From ¥99 for add-ons such as the AI training simulator, core reception robot quoted on request |
| Has API | ✓ | ✓ | ✓ | ✓ |
| Open source | ✗ | ✗ | ✗ | ✗ |
| Free to use | ✗ | ✗ | ✗ | ✗ |
| Users | — | — | — | — |
| Founded | 2017 | — | 2008 | 2014 |
| Maker | — | — | — | — |
| Verdict | Capacity puts self-service agents, live-agent assist, quality scoring and outbound campaigns under one contract and one knowledge layer, which suits a mid-size or enterprise contact centre trying to retire several point... |
Kore.ai is one of the most established enterprise conversational-AI platforms, and Artemis is a serious rethink: agents defined in a compiled, declarative language, governance enforced outside the model, and an AI archit... |
Uniphore has assembled a full enterprise AI stack, much of it by acquisition: ActionIQ and Infoworks for data, Orby AI for action models, and a Gartner Leader placement in customer data platforms. The October 2025 Series... |
Xiaoduo has spent more than a decade on one problem, answering buyers for Chinese online stores, and the current line-up covers it end to end: 语流Agent bots on its own XPT model, which passed China's generative-AI filin... |
| Full review → | Full review → | Directory listing → | Full review → |
Comparisons cover up to 4 tools. Scores are RECATOOLS editorial assessments; verify current pricing on each vendor's site.