Botpress
AI agent platform for customer support, priced by conversation.
Overview
Botpress is now a cloud-hosted AI agent platform pitched as an alternative to Zendesk and Intercom, billed per conversation. The self-hosted, open-source v12 line it was long known for was sunset in 2026 and gets no new features or patches.
Pricing
Pricing shown for reference only. These figures reflect RECATOOLS research as of 16 Sep 2026 and may be out of date or incomplete. This is not financial or purchasing advice — always confirm the current price on the provider’s official website before making any decision.
- 25 conversations/mo
- No top-ups or overage
- Community support
- 250 conversations/mo
- 3 seats
- WhatsApp channel
- Whitelabel webchat
- 1,500 conversations/mo
- Unlimited seats
- RBAC & routing
- Team analytics
- Voice channel
- Dedicated support & SLA
- Custom data residency
Use cases
What you can produce with Botpress
- Build a customer-support agent on a cloud-hosted platform billed per conversation
- Weigh it against Zendesk and Intercom, which is the comparison it now invites
- Model conversation volume first, since that is the billing unit
- Do not plan on self-hosting: the open-source v12 line was sunset in 2026 with no new features or patches
- Discount older reviews and comparison posts, most of which describe that withdrawn v12
- Look elsewhere if open-source or on-premise deployment is a requirement
Botpress has repositioned hard: it now pitches itself as an AI-native helpdesk competing directly with Zendesk and Intercom, not a general open-source chatbot framework. The self-hosted v12 platform — the version most reviews still describe — was sunset in 2026 and no longer takes new deployments; the current flagship is closed, cloud-hosted, and billed per conversation rather than by seat. A separate GitHub org (MIT-licensed) still ships integrations, CLI tooling and example bots, but that's dev tooling around the cloud product, not the whole platform. It raised a $25 million Series B in June 2025 at a $120 million valuation. Caveats: outdated documentation is a recurring complaint, migrating off other platforms means rebuilding flows by hand, and per-conversation pricing makes cost harder to predict than flat seat pricing. Suits teams building support bots who don't mind a managed platform.
What people say
The "open-source" label doesn't really apply to Botpress anymore. Botpress v12 — the self-hosted version most existing reviews and comparison posts still describe — has been officially sunset, with no new purchases, downloads or deployments; its last release was in April 2025, and existing customers remain supported through an account manager. The flagship product now is Botpress Cloud, a closed, hosted platform.
The repositioning is deliberate. Botpress now markets itself as an AI-native helpdesk built to undercut Zendesk and Intercom on seat costs, not as a general chatbot-building framework. It raised a $25 million Series B in June 2025 (Framework Venture Partners, with Deloitte Ventures and HubSpot Ventures participating) with Inovia and Decibel also joining, so there's real money behind the pivot; the release gave no valuation. Its GitHub organisation still ships the MIT-licensed cloud-era repo, with integrations, a CLI and SDK, and example bots — useful if you're building on top of the platform, but it's not a substitute for the old self-hosted core.
Pricing moved to a conversation-based model in May 2026: the pricing page lists 25 free conversations (the launch post said 100), Plus at $150 a month billed annually ($189 monthly) for 250, Team at $750 ($939) for 1,500 with unlimited seats and RBAC, Enterprise by quote. Capterra reviewers rate it around 4.5/5 across 37 reviews, with praise for the visual builder and community, and recurring complaints about outdated documentation and a learning curve. Anyone switching from another platform should budget time — flows don't import, they get rebuilt by hand.
The conversation model has details worth reading before you commit. A conversation counts once the end user sends at least two messages in the billing month, and three minutes of voice counts as one. Overage packs of 100 cost $65 on Plus and $50 on Team, and each plan bundles AI usage, $25 and $150 a month respectively. Workspaces created before 14 May 2026 keep their old pricing.
Summary of public user & expert reviews, compiled by RECATOOLS.
Notable facts
- Botpress was one of the first open-source chatbot platforms to pass 10,000 GitHub stars, validating that enterprises would trust open-source infrastructure for customer-facing bots.
- The platform powers chatbots in over 190 countries, including healthcare bots that have handled over 50 million patient conversations.
- Botpress's visual flow editor was inspired by visual programming tools like Scratch, making complex conversation design accessible to non-developers.
Frequently asked questions
About this listing
This entry was compiled from publicly available data including Botpress's official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with Botpress unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
For the latest details, please refer to Botpress directly →
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