Botpress
AI customer support agents and helpdesk, billed per conversation
Overview
Botpress is a Montréal-built, cloud-hosted platform for AI customer support agents, with its own Desk helpdesk, billed per conversation rather than per seat. Its self-hosted open-source v12 line is sunset and can no longer be downloaded or newly deployed.
Pricing
Pricing shown for reference only. These figures reflect RECATOOLS research as of 14 Oct 2026 and may be out of date or incomplete. This is not financial or purchasing advice — always confirm the current price on the provider’s official website before making any decision.
- 100 conversations
- 3 seats and 3 AI agents
- Help Center
- Community support
- 250 conversations a month
- $25 AI usage included
- Unlimited AI agents and whitelabel webchat
- Help Center custom domain and live-chat support
- 1,500 conversations a month
- $150 AI usage included
- Unlimited seats
- Teams, routing, RBAC and team analytics
- Custom conversation volume
- Dedicated support and uptime SLA
- Security review and custom storage
- Voice channel
Use cases
What you can produce with Botpress
- AI support agents that issue refunds, update accounts and correct orders under set rules
- Hot handoff to a human agent with conversation history and attempted steps attached
- A ticketing helpdesk (Botpress Desk), or agents layered on an existing helpdesk such as Zendesk
- Agents deployed to webchat, WhatsApp, Slack and other channels
- Knowledge bases and tables the agents answer from
- A public Help Center for customer self-service
- Integrations, a CLI and SDKs from the MIT-licensed GitHub repository
Botpress is now a hosted AI support platform, not the self-hosted open-source framework older reviews describe. Its agents can take real actions, Desk can stand in for a helpdesk, and per-conversation pricing with bundled AI usage can undercut seat-priced helpdesks when a few staff handle many customers, which is the comparison Botpress itself draws.
Watch the mechanics: overage packs are added automatically and cannot be switched off, and AI credit grants are bought on your behalf. Not an option if you need on-premise deployment.
What we found
Botpress is a Montréal company that BetaKit reports was set up in 2017 by Sylvain Perron and Justin Watson. For years it was best known as an open-source chatbot framework you could host yourself. That era is over: Botpress's documentation now says v12 and every self-hosted version are sunset and can no longer be bought, downloaded or newly deployed, though existing v12 customers stay supported. The v12 repository, licensed AGPL-3.0, last shipped a release in April 2025. What remains open on GitHub is the MIT-licensed cloud-era repository of integrations, a CLI and SDKs, which is tooling around the hosted product rather than a self-hostable core.
The hosted product is now sold as an AI-native customer support platform: agents that take actions such as refunds, account changes and order corrections, a hot handoff to humans, and Botpress Desk, a ticketing system that can replace or sit on top of an existing helpdesk. The homepage pitches it directly against Zendesk and Intercom, and Botpress says more than 750,000 agents have been built on the platform, a vendor figure.
Pricing is by conversation, not seat. Free gives 100 conversations a month with three seats and three agents. Plus costs $150 a month billed annually or $189 monthly for 250 conversations; Team costs $750 or $939 for 1,500, with unlimited seats, routing and role-based access. A conversation is any exchange where the customer sends at least two messages in the month, and three minutes of voice count as one. Extra conversations come in packs of 100 at $65 on Plus and $50 on Team, added automatically at 95% of quota, and that auto-recharge cannot be turned off. Plus includes $25 of AI usage and Team $150; beyond that, Botpress buys $10 AI credit grants at cost.
In June 2025 Botpress raised a $25 million Series B led by Framework Venture Partners; BetaKit put the post-money valuation at $120 million. Teams wanting self-hosting should look elsewhere.
Compiled by RECATOOLS from public sources: vendor documentation and pricing, code repositories and published reporting.
Notable facts
- Botpress was one of the first open-source chatbot platforms to pass 10,000 GitHub stars, validating that enterprises would trust open-source infrastructure for customer-facing bots.
- The platform powers chatbots in over 190 countries, including healthcare bots that have handled over 50 million patient conversations.
- Botpress's visual flow editor was inspired by visual programming tools like Scratch, making complex conversation design accessible to non-developers.
Frequently asked questions
About this listing
This entry was compiled from publicly available data including Botpress's official website, press releases, documentation, and reputable third-party publications. RECATOOLS is not affiliated with Botpress unless explicitly stated.
Third-party AI tools update their pricing, features, availability, and policies frequently. Information here may be outdated by the time you read this — we make reasonable efforts to keep listings current, but cannot guarantee absolute accuracy.
For the latest details, please refer to Botpress directly →
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