Pylon vs Plain
A side-by-side look at scores, pricing and features — with RECATOOLS' ASEAN-aware verdict for each.
Pylon
AI-native help desk built for B2B teams living in Slack
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Plain
API-first customer support built for engineering teams
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|---|---|---|
| RECATOOLS Score | 7 / 10 | 7.2 / 10 |
| Capability | ||
| Value for money | ||
| Ease of use | ||
| ASEAN readiness | ||
| API quality | ||
| Pricing | Subscription | Subscription |
| Free tier | — | — |
| Paid from | — | — |
| Has API | ✓ | ✓ |
| Open source | ✗ | ✗ |
| Free to use | ✗ | ✗ |
| Users | — | — |
| Founded | 2022 | 2020 |
| Maker | — | — |
| Verdict | Pylon bundles Slack Connect, Microsoft Teams, email and in-app chat into a single B2B support inbox, with AI agents layered on top rather than bolted on. One customer cites AI resolving half of eligible tickets on its ow... |
Unusual for support software: there's no gap between the product and the API, because Plain builds on the same GraphQL layer it sells to customers. That code-first design, plus native Slack, Linear and Jira workflows, is... |
| Full review → | Full review → |
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Comparisons cover up to 4 tools. Scores are RECATOOLS editorial assessments; verify current pricing on each vendor's site.