Cresta vs Fin AI Agent (formerly Intercom Fin)
A side-by-side look at scores, pricing and features — with RECATOOLS' ASEAN-aware verdict for each.
Cresta
AI agents, real-time agent assist and conversation analytics for conta...
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Fin AI Agent (formerly Intercom Fin)
Salesforce-owned AI support agent priced at $0.99 per resolved outcome
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| RECATOOLS Score | 6.5 / 10 | 7.3 / 10 |
| Capability | ||
| Value for money | ||
| Ease of use | ||
| ASEAN readiness | ||
| API quality | ||
| Pricing | Enterprise | Usage_based |
| Free tier | — | 14-day free trial, no credit card; eligible early-stage startups can apply for Fin through the startup programme |
| Paid from | Not published — quoted after a demo | $0.99 per Fin outcome; $9.99 per qualification; 50-outcome monthly minimum on other helpdesks |
| Has API | ✓ | ✓ |
| Open source | ✗ | ✗ |
| Free to use | ✗ | ✗ |
| Users | — | — |
| Founded | 2017 | 2011 |
| Maker | — | Salesforce, Inc. |
| Verdict | Cresta covers the whole contact-centre loop: AI agents that resolve conversations, live guidance for human agents, quality scoring across every interaction, and since October 2026 an agent that finishes back-office work... |
Fin is one of the most mature AI support agents: it works across chat, email, voice and messaging, follows procedures, takes actions in other systems and runs on most major help desks, not just Intercom's. Per-outcome pr... |
| Full review → | Full review → |
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Comparisons cover up to 4 tools. Scores are RECATOOLS editorial assessments; verify current pricing on each vendor's site.