Decagon vs Zoho Zia
A side-by-side look at scores, pricing and features — with RECATOOLS' ASEAN-aware verdict for each.
Decagon
Enterprise AI customer-support agents
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Zoho Zia
Bundled AI plus a 100-agent store across Zoho's suite
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| RECATOOLS Score | 7 / 10 | 7.2 / 10 |
| Capability | — | |
| Value for money | — | |
| Ease of use | — | |
| ASEAN readiness | — | |
| API quality | — | |
| Pricing | Enterprise | Freemium |
| Free tier | — | Zia Agents free on Zoho-hosted LLMs (usage limits apply) |
| Paid from | — | Zoho CRM Enterprise (Zia AI features) from $40/user/mo |
| Has API | ✓ | ✓ |
| Open source | ✗ | ✗ |
| Free to use | ✗ | ✓ |
| Users | — | 130M+ active users (Zoho Corp overall) |
| Founded | 2023 | 1996 |
| Maker | — | Sridhar Vembu, Tony Thomas |
| Verdict | Decagon builds enterprise-grade autonomous AI customer-support agents that resolve (not just deflect) tickets across chat, email and voice, integrating with internal systems via APIs to take real actions like billing loo... |
Zia's argument is breadth at a bundled price, not category-leading depth. Included with paid Zoho plans, it spreads lead scoring, forecasting and anomaly detection across CRM, Analytics, Desk and 60+ other apps, and the... |
| Full review → | Full review → |
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Comparisons cover up to 4 tools. Scores are RECATOOLS editorial assessments; verify current pricing on each vendor's site.