Cresta vs Decagon
A side-by-side look at scores, pricing and features — with RECATOOLS' ASEAN-aware verdict for each.
Cresta
AI agents, real-time agent assist and conversation analytics for conta...
Visit
|
Decagon
AI concierge agents for chat, email and voice, run on plain-language p...
Visit
|
|
|---|---|---|
| RECATOOLS Score | 6.5 / 10 | 7 / 10 |
| Capability | ||
| Value for money | ||
| Ease of use | ||
| ASEAN readiness | ||
| API quality | ||
| Pricing | Enterprise | Enterprise |
| Free tier | — | — |
| Paid from | Not published — quoted after a demo | Not published — quoted on request after a demo |
| Has API | ✓ | ✓ |
| Open source | ✗ | ✗ |
| Free to use | ✗ | ✗ |
| Users | — | — |
| Founded | 2017 | 2023 |
| Maker | — | — |
| Verdict | Cresta covers the whole contact-centre loop: AI agents that resolve conversations, live guidance for human agents, quality scoring across every interaction, and since October 2026 an agent that finishes back-office work... |
Decagon is one of the best-funded vendors in AI customer service, and the product backs that up: plain-language AOPs that support leads can edit, testing and live experiments before changes ship, quality monitoring, and... |
| Full review → | Directory listing → |
← Back to AI Directory
Comparisons cover up to 4 tools. Scores are RECATOOLS editorial assessments; verify current pricing on each vendor's site.