Cybersecurity 4 min read

Nine in 10 Singapore Organisations Had a Cyber Incident Last Year. Almost Half of Businesses Think They Are Not a Target

CSA's 2025 health survey of 2,005 organisations puts ransomware first. A new helpline promises a two-hour callback, on weekdays between 8am and 6pm.

Priya Nair
Data, AI Governance & Policy Analyst
Published 15 Oct 2026, 11:28 PM (SGT)
Share:
A man working at a desktop computer and laptop in a small office A man working at a desktop computer and laptop in a small office Photo by RDNE Stock project on Pexels
Advertisement

15 OCT 2026 — Almost nine in 10 Singapore organisations had at least one cybersecurity incident in 2025, and ransomware was the most common kind, according to a survey released by the Cyber Security Agency of Singapore (CSA) at Singapore International Cyber Week. Yet 46 per cent of the businesses in the same survey said they were unlikely to be targeted at all. Alongside the Singapore Cybersecurity Health Report 2025, released on 14 October, the government launched a Cyber Incident Helpline for organisations, aimed mainly at smaller firms without their own security staff.

What the survey found

CSA surveyed 2,005 businesses and non-profit organisations between October and November 2025. Among businesses, 30 per cent reported a single incident in the year and 51 per cent said incidents happened several times a year. A smaller group reported them far more often: 9 per cent several times a month, 6 per cent several times a week and 4 per cent several times a day.

Ransomware topped the list of incident types for both businesses and non-profits. It was followed by compromised credentials and social engineering, such as phishing and impersonation scams. For businesses, software and zero-day vulnerabilities came fourth and denial-of-service attacks fifth.

~9 in 10Organisations reporting at least one incident in 2025
45%Businesses hit by an incident that suffered business disruption
46%Businesses that see themselves as an unlikely target
2 hoursPromised callback time on the new helpline, which runs on weekdays from 8am to 6pm

Fewer reported harms, but not few

CSA highlighted that fewer organisations reported business impacts than in its 2023 survey. Among businesses, the share reporting incident response costs fell by 3.8 percentage points, business disruption by 3.1 and financial losses by 2.7. Non-profits reported larger falls, including an 18.4-point drop in data loss.

The full report puts those changes in context: "almost all" organisations that had an incident suffered some business impact. Among businesses hit, 45 per cent reported disruption, 44 per cent data loss and 42 per cent reputational damage. Reputational damage among non-profits rose 6.8 points to 51 per cent, the only impact that grew. The declines are small downshifts from high levels, so the improvement is real but modest.

Where the gaps are

The survey measured adoption of the five groups of measures in CSA's Cyber Essentials mark. Keeping software and systems updated scored highest, at 80 per cent. Knowing what assets need protection and applying secure configurations and access controls, scored lowest, at 71 per cent each. Backups and incident response planning sat at 73 per cent.

The barriers businesses gave are revealing. Lack of knowledge or experience led at 56 per cent, and believing themselves an unlikely target came second at 46 per cent, ahead of lack of manpower at 37 per cent and lack of budget at 28 per cent. That belief is hard to square with a survey in which almost every organisation was hit. Compromised credentials, the second most common incident, are one place a small firm can act cheaply. Our password strength tester shows how quickly common passwords fall to guessing attacks.

Advertisement

The new helpline

The helpline is run by the Cyber Resilience Centre, which the Singapore Business Federation set up in 2025 with the Singapore Chinese Chamber of Commerce and Industry and SGTech, with CSA's support. It was launched by Senior Minister of State for Digital Development and Information Tan Kiat How. It offers initial triage, advice on containing an incident, and referrals to incident response providers. Details are on the Cyber Resilience Centre's website.

The report says callers get a callback within two hours, and lists operating hours as Monday to Friday, 8am to 6pm, excluding public holidays. Attacks do not keep office hours, so firms will still need their own plan for the first hours of an incident that starts on a Saturday night.

Part of a busy cyber week

The report was one of several announcements at this year's Cyber Week. CSA also set a 2035 target for quantum-safe encryption and committed an additional S$30 million over five years to the ASEAN Cybersecurity Centre of Excellence. For smaller firms, the parts most likely to matter day to day are the helpline and CSA's existing CISO-as-a-Service scheme, which offers eligible SMEs up to 70 per cent co-funding for a consultant.

Advertisement
Priya Nair
Data, AI Governance & Policy Analyst

Priya Nair covers AI governance, data protection, privacy, and digital trust topics for RECATOOLS.

View author profile → · Editorial policy

About this byline Priya Nair is a RECATOOLS editorial persona for AI governance, privacy, and digital trust coverage. Articles are produced and reviewed under RECATOOLS editorial supervision.

Corrections policy

Advertisement