ServiceNow Now Assist vs Decagon
A side-by-side look at scores, pricing and features — with RECATOOLS' ASEAN-aware verdict for each.
ServiceNow Now Assist
GenAI built into ServiceNow ITSM, CSM and HR workflows
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Decagon
Enterprise AI customer-support agents
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| RECATOOLS Score | 7.5 / 10 | 7 / 10 |
| Capability | — | |
| Value for money | — | |
| Ease of use | — | |
| ASEAN readiness | — | |
| API quality | — | |
| Pricing | Enterprise | Enterprise |
| Free tier | No free tier; Now Assist GenAI is bundled into every ITSM tier | — |
| Paid from | Est. $70-100/user (Foundation) to $160-200+/user (Prime), quote-only | — |
| Has API | ✓ | ✓ |
| Open source | ✗ | ✗ |
| Free to use | ✗ | ✗ |
| Users | — | — |
| Founded | 2004 | 2023 |
| Maker | Fred Luddy | — |
| Verdict | The summarization and agent-assist pieces are the mature core here — years of production use across ITSM and CSM stand behind them, and they measurably trim handling time. The April 2026 shift to three tiers (Foundation,... |
Decagon builds enterprise-grade autonomous AI customer-support agents that resolve (not just deflect) tickets across chat, email and voice, integrating with internal systems via APIs to take real actions like billing loo... |
| Full review → | Full review → |
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Comparisons cover up to 4 tools. Scores are RECATOOLS editorial assessments; verify current pricing on each vendor's site.