Decagon vs Glean
A side-by-side look at scores, pricing and features — with RECATOOLS' ASEAN-aware verdict for each.
Decagon
Enterprise AI customer-support agents
Visit
|
Glean
Enterprise search and AI assistant for work
Visit
|
|
|---|---|---|
| RECATOOLS Score | 7 / 10 | 7.8 / 10 |
| Capability | ||
| Value for money | ||
| Ease of use | ||
| ASEAN readiness | ||
| API quality | ||
| Pricing | Enterprise | Enterprise |
| Free tier | — | — |
| Paid from | — | Enterprise custom; reported ~$50-75/user/month, ~100-seat minimum |
| Has API | ✓ | ✓ |
| Open source | ✗ | ✗ |
| Free to use | ✗ | ✗ |
| Users | — | $300M ARR as of May 2026 (customer count not officially disclosed |
| Founded | 2023 | 2019 |
| Maker | — | — |
| Verdict | Decagon builds enterprise-grade autonomous AI customer-support agents that resolve (not just deflect) tickets across chat, email and voice, integrating with internal systems via APIs to take real actions like billing loo... |
Glean is a leading enterprise work-AI platform: it indexes a company's SaaS apps (email, docs, tickets, chat, code) into a permissions-aware search and assistant, with an agent-building layer on top. Its strengths are co... |
| Full review → | Full review → |
← Back to AI Directory
Comparisons cover up to 4 tools. Scores are RECATOOLS editorial assessments; verify current pricing on each vendor's site.