Sirion vs Decagon
A side-by-side look at scores, pricing and features — with RECATOOLS' ASEAN-aware verdict for each.
Sirion
Enterprise CLM with a Gartner Leader badge and a 6-12 month rollout
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Decagon
Enterprise AI customer-support agents
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|---|---|---|
| RECATOOLS Score | 7 / 10 | 7 / 10 |
| Capability | ||
| Value for money | ||
| Ease of use | ||
| ASEAN readiness | ||
| API quality | ||
| Pricing | Enterprise | Enterprise |
| Free tier | — | — |
| Paid from | — | — |
| Has API | ✓ | ✓ |
| Open source | ✗ | ✗ |
| Free to use | ✗ | ✗ |
| Users | — | — |
| Founded | 2012 | 2023 |
| Maker | — | — |
| Verdict | Sirion earns its enterprise CLM reputation the straightforward way: repeated Gartner Magic Quadrant Leader placement, a 2026 Gartner Voice of the Customer Customers' Choice award for the fourth consecutive year, and a Ga... |
Decagon builds enterprise-grade autonomous AI customer-support agents that resolve (not just deflect) tickets across chat, email and voice, integrating with internal systems via APIs to take real actions like billing loo... |
| Full review → | Full review → |
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Comparisons cover up to 4 tools. Scores are RECATOOLS editorial assessments; verify current pricing on each vendor's site.